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Best Practices in Mergers and Acquisitions Published: Sunday, September 11, 2016

Mergers and acquisitions are today a common practice as companies try to improve their competitive position in a global marketplace. Research indicates, however, that many mergers have not resulted...

Managing Human Errors Published: Sunday, September 4, 2016

In organizations, errors have double implications. On the one hand, there is no doubt that errors can contribute to grave consequences. On the other hand, most people readily ...

The Art of Managing Up Published: Sunday, August 28, 2016

If you are a manager at any level, you have to think about managing both up and down the organizational ladder. That is to be not only recommended but required if you are to succeed, for organizations...

If you build it they will come Published: Sunday, August 21, 2016

For the last fifteen years we have been talking about a new world order where wealth is attained through the acquisition of knowledge...

Music to Our Ears Published: Sunday, August 14, 2016

Guitar Center is the largest chain of musical instrument retailers in the world with 223 locations throughout the United States.  I recently spent some time at one of its outlets in Tampa, Florida.  For a guitar enthusiast...

Academia de Desarrollo Empresarial - Accede y Regístrate aquí Published: Tuesday, August 9, 2016

¿Listo para crecer a tu empresa? Puedes inscribirte en la Academia de Desarrollo Empresarial.

Septiembre 8, 13, 15, 20 y 22 de 2016

Empresarios, Liderazgo y Gerencia
Formulación y Despliegue de modelos de negocios y estrategias
Estrategias de Liderazgo Empresarial para Tiempos de Contracción Económica
Estrategia de Crecimiento Empresarial
Inteligencia Emocional

Folleto Informativo:

Conozca sobre la Academia de Desarrollo Empresarial: http://hechoenpr.com/wp-content/uploads/2016/08/ADE-Folleto-2016.pdf

Forma de Reservación:

Reserve su espacio llenando este formulario: http://hechoenpr.com/wp-content/uploads/2016/08/HPR-MBDA-Forma-de-Reservacio%CC%81n-2016.pdf

 

 

On Becoming an Innovator Published: Sunday, August 7, 2016

Innovation is hot!  Most companies claim it as a core value.  It has sneaked its way into mission and vision statements.  Ask a Human Resources leader for a list of their company’s managerial...

Successful Transformations Published: Sunday, July 31, 2016

A company’s transformational strategy should provide a favorable competitive position. Yet a little over half of these strategies deliver on their promised value.  Why?...

Leading in Crisis Situations Published: Sunday, July 24, 2016

Some crises may be avoided, and some may be managed well enough to limit long-term damage, but at the end of the day, every organization and every nation will experience...

Ko-KEE! Published: Sunday, July 17, 2016

When I was in third grade, my grandfather told me that our autochthonous coqui frog could not leave Puerto Rico; that if it did, it would die. I’ve always been a bit skeptical so I decided to do some research... 

Creating a Culture of Transparency Published: Monday, July 11, 2016

As we have found again and again, one of the dangerous ironies of leadership is that those at the top often think they know more than they do. There seems to be an inexorable filtering out of bad news...

PDT! Published: Sunday, June 19, 2016

As soon as he stepped out of the cab, Bernard noticed it had started to get cold.  It had stopped raining but he could still breathe the moist air as he hurried into the side walk crowd....

Leading in Crisis Situations Published: Monday, June 13, 2016

Some crises may be avoided, and some may be managed well enough to limit long-term damage, but at the end of the day, every organization and every nation will experience...

Leading in Crisis Situations_copy1 Published: Monday, June 13, 2016

Some crises may be avoided, and some may be managed well enough to limit long-term damage, but at the end of the day, every organization and every nation will experience...

Ko-KEE! Published: Sunday, March 13, 2016

When I was in third grade, my grandfather told me that our autochthonous coqui frog could not leave Puerto Rico; that if it did, it would die. I’ve always been a bit skeptical so I decided...

Innovating at the Core Published: Sunday, March 6, 2016

Facing saturated markets, companies have found that traditional growth models are, at best, a source of incremental revenue replacement given the rate of commoditization...

The Service Experience Intangibles Published: Sunday, February 28, 2016

I recently found and interesting article by Sriram Dasu and Richard B. Chase relating to the importance of feelings, confidence and control in the overall service ...

A Dream by Design Published: Sunday, February 14, 2016

For the past month in a half a good friend of mine has had this recurring dream. It is the same story, same characters, people he has never seen before he says it is really frightening. In the dream he is a CEO of a service...

The Talent Dilemma Published: Sunday, February 7, 2016

Last month we were facilitating a strategic planning session with a group of executives form a local company.  During the lunch hour we were seated in a round table discussing in an informal way some...

The Development Social Capital Published: Sunday, January 24, 2016

Research supports the hypothesis that there is a correlation between high levels of social capital and effective democratic societal institutions. Social capital creates local economic prosperity. For example a study of the relevance...

Creating a Culture of Transparency Published: Sunday, January 17, 2016

As we have found again and again, one of the dangerous ironies of leadership is that those at the top often think they know more than they do. There seems to be an inexorable filtering out of bad news that often leaves ...

Successful Transformations Published: Sunday, January 10, 2016

A company’s transformational strategy should provide a favorable competitive position. Yet a little over half of these strategies deliver on their promised value.  Why?...

The Art of Managing Up Published: Sunday, January 3, 2016

If you are a manager at any level, you have to think about managing both up and down the organizational ladder. That is to be not only recommended but required if you are to succeed...

Ko-KEE! Published: Sunday, December 27, 2015

When I was in third grade, my grandfather told me that our autochthonous coqui frog could not leave Puerto Rico; that if it did, it would die. I’ve always been a bit skeptical ...

Music to Our Ears Published: Sunday, December 20, 2015

Guitar Center is the largest chain of musical instrument retailers in the world with 223 locations throughout the United States.  I recently spent some time at one of its outlets in Tampa ...

The pillars of credibility Published: Sunday, December 13, 2015

At the bottom line, it is credibility that provides the foundation of leadership. The effective practice of leadership involves a complex interplay of critically important elements...

Leading in Crisis Situations Published: Sunday, December 6, 2015

Some crises may be avoided, and some may be managed well enough to limit long-term damage, but at the end of the day, every organization and every nation will experience a crisis of some ...

If you build it they will come Published: Sunday, November 29, 2015

For the last fifteen years we have been talking about a new world order where wealth is attained through the acquisition of knowledge. We saw the emergence of a new economic playing field, a global one...

The Development Social Capital Published: Sunday, November 22, 2015

Research supports the hypothesis that there is a correlation between high levels of social capital and effective democratic societal institutions. Social capital creates...

A Dream by Design Published: Sunday, November 15, 2015

For the past month in a half a good friend of mine has had this recurring dream. It is the same story, same characters, people he has never seen before he says it is really...

Successful Transformations Published: Sunday, November 1, 2015

A company’s transformational strategy should provide a favorable competitive position. Yet a little over half of these strategies deliver on their promised value.  Why?...

The Service Experience Intangibles Published: Sunday, October 25, 2015

I recently found and interesting article by Sriram Dasu and Richard B. Chase relating to the importance of feelings, confidence and control in the overall service experience. They stated that when people talk about innovation...

Music to Our Ears Published: Sunday, October 18, 2015

Guitar Center is the largest chain of musical instrument retailers in the world with 223 locations throughout the United States.  I recently spent some time at one of its outlets in Tampa, Florida...

The Talent Dilemma Published: Sunday, October 11, 2015

Last month we were facilitating a strategic planning session with a group of executives form a local company.  During the lunch hour we were seated in a round table discussing ...

Is Sustainability On Your Agenda? Published: Sunday, October 4, 2015

For years, business owners and managers viewed delivering high quality products and service as a costly proposition.  In a world where quality was assured through layers and layers of inspectors, it made sense to equate increasing quality with increasing costs...

Ko-KEE! Published: Sunday, September 27, 2015

When I was in third grade, my grandfather told me that our autochthonous coqui frog could not leave Puerto Rico; that if it did, it would die. I’ve always been a bit skeptical...

Inner Work Life and the Power of Small Wins Published: Sunday, September 20, 2015

Inner work life is the constant stream of emotions, perceptions and motivations that people experience as they react to and make sense of events in their work day. Inner work life is inner because...

Successful Transformations Published: Sunday, August 9, 2015

A company’s transformational strategy should provide a favorable competitive position. Yet a little over half of these strategies deliver on their promised value...

Best Practices in Mergers and Acquisitions Published: Sunday, August 2, 2015

Mergers and acquisitions are today a common practice as companies try to improve their competitive position in a global marketplace. Research indicates, however, that many mergers ...

The pillars of credibility Published: Sunday, July 26, 2015

At the bottom line, it is credibility that provides the foundation of leadership. The effective practice of leadership involves a complex interplay of critically...

A Dream by Design Published: Sunday, July 19, 2015

For the past month in a half a good friend of mine has had this recurring dream. It is the same story, same characters, people he has never seen before he says it is really frightening. In the dream he is a CEO of a...

Innovating at the Core Published: Sunday, July 12, 2015

Facing saturated markets, companies have found that traditional growth models are, at best, a source of incremental revenue replacement given the rate of commoditization and price erosion due to increased competition. As a result, forward-looking companies are focusing on more sophisticated forms of innovation...

Managing Human Errors Published: Sunday, July 5, 2015

n organizations, errors have double implications. On the one hand, there is no doubt that errors can contribute to grave consequences. On the other hand, most people readily agree ...

PDT! Published: Sunday, June 28, 2015

As soon as he stepped out of the cab, Bernard noticed it had started to get cold.  It had stopped raining but he could still breathe the moist air as he hurried...

The Service Experience Intangibles Published: Sunday, June 21, 2015

I recently found and interesting article by Sriram Dasu and Richard B. Chase relating to the importance of feelings, confidence and control in the overall service experience. They stated that when people talk...

On Becoming an Innovator Published: Sunday, June 14, 2015

Innovation is hot!  Most companies claim it as a core value.  It has sneaked its way into mission and vision statements.  Ask a Human Resources leader for a list of their company’s managerial ...

The Development Social Capital Published: Sunday, June 7, 2015

Research supports the hypothesis that there is a correlation between high levels of social capital and effective democratic societal institutions. Social capital creates local economic...

Dynamic Planning Published: Sunday, May 31, 2015

Planning has been recognized as an essential preparation for orderly conduct of social and economic activities since early days of human existence...

The Talent Dilemma Published: Sunday, May 24, 2015

Last month we were facilitating a strategic planning session with a group of executives form a local company.  During the lunch hour we were seated in a round table discussing in an informal way some of the events of the morning...

Ko-KEE! Published: Sunday, May 17, 2015

When I was in third grade, my grandfather told me that our autochthonous coqui frog could not leave Puerto Rico; that if it did, it would die. I’ve always been a bit skeptical ...

If you build it they will come Published: Sunday, May 10, 2015

For the last fifteen years we have been talking about a new world order where wealth is attained through the acquisition of knowledge...

Inner Work Life and the Power of Small Wins Published: Sunday, May 3, 2015

Inner work life is the constant stream of emotions, perceptions and motivations that people experience as they react to and make sense ...

The Talent Dilemma Published: Sunday, April 26, 2015

Last month we were facilitating a strategic planning session with a group of executives form a local company.  During the lunch hour we were seated in a round table discussing...

Successful Transformations Published: Sunday, April 19, 2015

A company’s transformational strategy should provide a favorable ...

Measure Twice, Cut Once Published: Sunday, April 12, 2015

Way back, before the internet days, my brother decided to take a locksmith course through mail.  He received all the tools and equipment...

The Development Social Capital Published: Sunday, April 5, 2015

Research supports the hypothesis that there is a correlation between high levels of social capital and effective democratic societal...

Music to Our Ears Published: Sunday, March 29, 2015

Guitar Center is the largest chain of musical instrument retailers in the world with 223 locations throughout the United States... 

Strategic Thinking and Strategic Planning Published: Sunday, March 22, 2015

It’s that time of the year again.  Managers pull from their desks’ drawers last year’s strategic plans; meetings are held to perform the habitual SWOT analysis...

Delighting Customers Through Service Innovation Published: Sunday, March 15, 2015

A key element in service innovation is realizing one critical insight: services are a means to an end.  People purchase or “hire” services...

Is Sustainability On Your Agenda? Published: Sunday, March 8, 2015

For years, business owners and managers viewed delivering high quality products...

Creating a Culture of Transparency Published: Sunday, March 1, 2015

As we have found again and again, one of the dangerous ironies of leadership is that those at the top often think they know...

Leading in Crisis Situations Published: Sunday, March 1, 2015

Some crises may be avoided, and some may be managed well enough to limit long-term damage, but at the end of the day, every organization...

Dynamic Planning Published: Sunday, February 22, 2015

Planning has been recognized as an essential preparation for orderly conduct of social and economic activities...

Successful Transformations Published: Sunday, February 15, 2015

A company’s transformational strategy should provide a favorable competitive position. Yet a little over half of these strategies deliver ...

The pillars of credibility Published: Sunday, February 8, 2015

At the bottom line, it is credibility that provides the foundation of leadership. The effective practice of leadership involves a complex interplay ...

The Effective Leader Published: Sunday, February 1, 2015

Leadership is a process of influence dependent on relationships between people.  Without influence we cannot exercise leadership; because, when we ...

Ko-KEE! Published: Sunday, January 25, 2015

When I was in third grade, my grandfather told me that our autochthonous coqui frog could not leave Puerto Rico; that if it did, it would die. I’ve always been a bit skeptical...

Talent development through experiential learning Published: Sunday, January 18, 2015

The organizational behavior and management fields for many years have focused on performance as the primary validation touchstone...

Towards a Culture of Speaking Truth Published: Sunday, January 11, 2015

When we speak of transparency and creating a culture of candor, we are really talking about the free flow of information within an organization ...

Leading a Leadership Team Published: Sunday, January 4, 2015

Seven decades ago, the great Chester Barnard wrote a book that turned out to be a classic in explaining what executives must do to help ...

The Art of Managing Up Published: Sunday, December 28, 2014

If you are a manager at any level, you have to think about managing both up and down the organizational ladder. That is to be not only...

A Dream by Design Published: Sunday, December 21, 2014

For the past month in a half a good friend of mine has had this recurring ...

On Becoming an Innovator Published: Sunday, December 14, 2014

Innovation is hot!  Most companies claim it as a core value.  It has sneaked its way into mission and vision statements...

The Service Experience Intangibles Published: Sunday, December 7, 2014

I recently found and interesting article by Sriram Dasu and Richard B. Chase relating to the importance of feelings, confidence and control in the overall ...

Successful Transformations Published: Sunday, November 30, 2014

A company’s transformational strategy should provide a favorable competitive position. Yet a little over half of these strategies...

PDT! Published: Sunday, November 23, 2014

As soon as he stepped out of the cab, Bernard noticed it had started to get cold.  It had stopped raining but he could still breathe the moist air ...

Managing Human Errors Published: Sunday, November 16, 2014

In organizations, errors have double implications. On the one hand, there is no doubt that errors can contribute to grave consequences...

Innovating at the core Published: Sunday, November 9, 2014

Facing saturated markets, companies have found that traditional growth models are, at best, a source of incremental revenue replacement...

The Talent Dilemma Published: Sunday, November 2, 2014

Last month we were facilitating a strategic planning session with a group of executives form a local company.  During the lunch hour we were seated in a round table discussing...

Delighting Customers Through Service Innovation Published: Sunday, October 26, 2014

A key element in service innovation is realizing one critical insight: services are a means to an end.  People purchase or “hire” services to obtain an end result.  Outcome driven innovation...

Creating a Culture of Transparency Published: Sunday, October 19, 2014

As we have found again and again, one of the dangerous ironies of leadership is that those at the top often think they know more than they do. There seems to be an inexorable ...

Best Practices in Mergers and Acquisitions Published: Sunday, October 12, 2014

Mergers and acquisitions are today a common practice as companies try to improve their competitive position in a global marketplace. Research indicates, however, that many mergers have not resulted in the expected benefits...

Strategic Thinking and Strategic Planning Published: Sunday, October 5, 2014

It’s that time of the year again.  Managers pull from their desks’ drawers last year’s strategic plans; meetings are held to perform the habitual SWOT analysis...

Ko-KEE! Published: Sunday, September 28, 2014

When I was in third grade, my grandfather told me that our autochthonous coqui frog could not leave Puerto Rico...

Innovating at the core Published: Sunday, September 21, 2014

Facing saturated markets, companies have found that traditional growth models are, at best, a source of incremental revenue replacement given the rate of commoditization and price erosion due to increased competition...

The pillars of credibility Published: Sunday, September 14, 2014

At the bottom line, it is credibility that provides the foundation of leadership. The effective practice of leadership involves a complex interplay of critically important elements... 

Developing High Performance in the Top Management Team Published: Sunday, September 7, 2014

No organization can prosper with a poorly performing top management team. Unfortunately, top executives who are best positioned to address the problem...

Music to Our Ears Published: Sunday, August 31, 2014

Guitar Center is the largest chain of musical instrument retailers in the world with 223 locations throughout the United States...

Dynamic Planning Published: Sunday, August 24, 2014

Planning has been recognized as an essential preparation for orderly conduct of social and economic activities since early days of human existence...

Towards a Culture of Speaking Truth Published: Sunday, August 17, 2014

When we speak of transparency and creating a culture of candor, we are really talking about the free flow of information within an organization and between ...

The Development Social Capital Published: Sunday, August 17, 2014

Research supports the hypothesis that there is a correlation between high levels of social capital and effective democratic societal institutions. Social capital creates...

Successful Transformations Published: Sunday, August 10, 2014

A company’s transformational strategy should provide a favorable competitive position. Yet a little over half of these strategies deliver on their promised value.  Why?...

The Development Social Capital Published: Sunday, August 3, 2014

Research supports the hypothesis that there is a correlation between high levels of social capital and effective democratic societal institutions...

 

The Effective Leader Published: Sunday, July 27, 2014

Leadership is a process of influence dependent on relationships between people.  Without influence we cannot exercise leadership...

On Becoming an Innovator Published: Sunday, July 20, 2014

Innovation is hot!  Most companies claim it as a core value.  It has sneaked its way into mission and vision statements...

Measure Twice, Cut Once Published: Sunday, July 13, 2014

Way back, before the internet days, my brother decided to take a locksmith course through mail.  He received all the tools and equipment, completed all the lessons...

The Evolution of Leadership Published: Sunday, July 6, 2014

The world has changed significantly in the last thirty years. We have seen the emergence of China as an economic power house. A new global  economic playing field that has increased...

PDT! Published: Sunday, June 29, 2014

As soon as he stepped out of the cab, Bernard noticed it had started to get cold.  It had stopped raining but he could still breathe the moist air as he hurried into the side walk crowd...

Managing Human Errors Published: Sunday, June 22, 2014

 In organizations, errors have double implications. On the one hand, there is no doubt that errors can contribute to grave consequences. On the other hand, most people readily agree that one ...

On Becoming an Innovator Published: Sunday, June 15, 2014

Innovation is hot!  Most companies claim it as a core value.  It has sneaked its way into mission and vision statements.  Ask a Human Resources leader for a list of their company’s managerial competencies...

Is Sustainability On Your Agenda? Published: Sunday, June 8, 2014

For years, business owners and managers viewed delivering high quality products and service as a costly proposition...

Leading in Crisis Situations Published: Sunday, June 1, 2014

Some crises may be avoided, and some may be managed well enough to limit long-term damage, but at the end of the day, every organization and every nation will experience...

Power Dynamics in Organizational Change Published: Sunday, May 25, 2014

When organizations are changed fundamentally, the existing balance of power changes as well. Forces in and around the organization trying to maintain this balance can hinder such changes...

Innovating at the core Published: Sunday, May 18, 2014

Facing saturated markets, companies have found that traditional growth models are, at best, a source of incremental revenue replacement given the rate of commoditization and price...

The Talent Dilemma Published: Sunday, May 11, 2014

Last month we were facilitating a strategic planning session with a group of executives form a local company...

If you build it they will come Published: Sunday, May 4, 2014

For the last fifteen years we have been talking about a new world order where wealth is attained through the acquisition of knowledge...

Best Practices in Mergers and Acquisitions Published: Sunday, April 27, 2014

Mergers and acquisitions are today a common practice as companies try to improve their competitive position in a global marketplace. Research indicate...

Delighting Customers Through Service Innovation Published: Sunday, April 20, 2014

A key element in service innovation is realizing one critical insight: services are a means to an end.  People purchase or “hire” services to obtain an end result.  Outcome driven innovation ...

Dynamic Planning Published: Sunday, April 13, 2014

Planning has been recognized as an essential preparation for orderly conduct of social and economic activities since early days of human existence. We have planned holidays...

Measure Twice, Cut Once Published: Sunday, April 6, 2014

Way back, before the internet days, my brother decided to take a locksmith course through mail.  He received all the tools and equipment, completed all the lessons...

Successful Transformations Published: Sunday, March 30, 2014

A company’s transformational strategy should provide a favorable competitive position. Yet a little over half of these strategies deliver on their promised value.  Why?...

The Effective Leader Published: Sunday, March 23, 2014

Leadership is a process of influence dependent on relationships between people.  Without influence we cannot exercise leadership...

Is Sustainability On Your Agenda? Published: Sunday, March 16, 2014

For years, business owners and managers viewed delivering high quality products and service as a costly proposition...

Ko-KEE! Published: Sunday, March 9, 2014

When I was in third grade, my grandfather told me that our autochthonous coqui frog could not leavePuerto Rico; that if it did, it would die...

Music to Our Ears Published: Sunday, March 2, 2014

Guitar Center is the largest chain of musical instrument retailers in the world with 223 locations throughout the United States...

The Art of Managing Up Published: Sunday, February 23, 2014

If you are a manager at any level, you have to think about managing both up and down the organizational ladder...

The Art of Managing Up Published: Sunday, February 23, 2014

If you are a manager at any level, you have to think about managing both up and down the organizational ladder...

Towards a Culture of Speaking Truth Published: Sunday, February 16, 2014

When we speak of transparency and creating a culture of candor, we are really talking about the free flow of information within an organization and between the organization and its many stakeholders...

Towards a Culture of Speaking Truth_copy Published: Sunday, February 16, 2014

When we speak of transparency and creating a culture of candor, we are really talking about the free flow of information within an organization and between the organization and its many stakeholders...

If you build it they will come Published: Sunday, February 9, 2014

For the last fifteen years we have been talking about a new world order where wealth is attained through the acquisition of knowledge. We saw the emergence of a new economic playing field...

PDT! Published: Sunday, February 2, 2014

As soon as he stepped out of the cab, Bernard noticed it had started to get cold.  It had stopped raining but he could still breathe the moist air as he hurried into the side walk crowd...

On Becoming an Innovator Published: Sunday, January 26, 2014

Innovation is hot!  Most companies claim it as a core value.  It has sneaked its way into mission and vision statements.  Ask a Human Resources leader for a list of their company’s manageria...

Is Sustainability On Your Agenda? Published: Sunday, January 19, 2014

For years, business owners and managers viewed delivering high quality products and service as a costly proposition.  In a world where quality was assured through layers and layers of inspectors, it made sense to equate increasing quality ...

A Dream by Design Published: Sunday, January 12, 2014

For the past month in a half a good friend of mine has had this recurring dream. It is the same story, same characters, people he has never seen before he says it is really frightening. In the dream he is a CEO...

Successful Transformations Published: Sunday, January 5, 2014

A company’s transformational strategy should provide a favorable competitive position. Yet a little over half of these strategies deliver on their promised value...  

Dynamic Planning Published: Sunday, December 29, 2013

Planning has been recognized as an essential preparation for orderly conduct of social and economic activities since early days of human existence. We have planned holidays, social and political events...

Inner Work Life and the Power of Small Wins Published: Sunday, December 22, 2013

Inner work life is the constant stream of emotions, perceptions and motivations that people experience as they react to and make sense of events in their work day. Inner work life is inner because it goes on inside...

PDT! Published: Sunday, December 15, 2013

As soon as he stepped out of the cab, Bernard noticed it had started to get cold.  It had stopped raining but he could still breathe the moist air as he hurried into the side walk crowd...

The Evolution of Leadership Published: Sunday, December 8, 2013

The world has changed significantly in the last thirty years. We have seen the emergence of China as an economic power house. A new global  economic playing field that has increased marketplace competition in the neighborhood 

Managing Human Errors Published: Sunday, December 1, 2013 In organizations, errors have double implications. On the one hand, there is no doubt that errors can contribute to grave consequences. On the other hand, most people readily agree that one can learn from errors. On the one

On Becoming a Killer App Published: Sunday, November 24, 2013

The term Killer Application (commonly shortened to Killer App) has been used, in the computer industry, to refer to any computer program of such great value or popularity that it drives the sales and assures...

Service Excellence Published: Sunday, November 17, 2013

I recently found and interesting article by Sriram Dasu and Richard B. Chase relating to the importance of feelings, confidence and control in the overall service experience. They stated that when people talk about innovation...

The pillars of credibility Published: Sunday, November 10, 2013

At the bottom line, it is credibility that provides the foundation of leadership. The effective practice of leadership involves a complex interplay of critically important elements...

Innovating at the core Published: Sunday, November 3, 2013

Facing saturated markets, companies have found that traditional growth models are, at best, a source of incremental revenue replacement given the rate of commoditization and price erosion...

Music to Our Ears Published: Monday, October 28, 2013

Guitar Center is the largest chain of musical instrument retailers in the world with 223 locations throughout the United States.  I recently spent some time at one of its outlets in Tampa, Florida.  For a guitar enthusiast, it’s like waking into a candy store.

Dynamic Planning Published: Monday, October 28, 2013

Planning has been recognized as an essential preparation for orderly conduct of social and economic activities since early days of human existence. We have planned holidays, social and political events...

Strategic Thinking and Strategic Planning Published: Sunday, October 27, 2013

It’s that time of the year again.  Managers pull from their desks’ drawers last year’s strategic plans; meetings are held to perform the habitual SWOT...

Managing your leader Published: Sunday, October 20, 2013

If you are a manager at any level, you have to think about managing both up and down the organizational ladder. That is not only recommended but required if you are to succeed, for organizations are not only rational systems, but also emotional and even political as well.

Dealing with Wicked Problems in a Complex World; The Disciplines of Integrative and Design Thinking Published: Sunday, October 13, 2013

Whether you're a business owner, a manager, or an individual contributor, it's safe to say that you spend a good portion of your day solving problems...

The Art of Managing Up Published: Sunday, October 6, 2013

If you are a manager at any level, you have to think about managing both up and down the organizational ladder. That is to be not only recommended but required if you are to succeed...

Developing High Performance in the Top Management Team Published: Sunday, September 29, 2013

No organization can prosper with a poorly performing top management team. Unfortunately, top executives who are best positioned to address the problem...

Delighting Customers Through Service Innovation Published: Sunday, September 22, 2013

A key element in service innovation is realizing one critical insight: services are a means to an end.  People purchase or “hire” services to obtain an end result.  Outcome driven innovation theory refers...

The Effective Leader Published: Sunday, September 8, 2013

Leadership is a process of influence dependent on relationships between people.  Without influence we cannot exercise leadership; because, when we lead, we attempt to have an effect...

Creating a Culture of Transparency Published: Sunday, September 1, 2013

As we have found again and again, one of the dangerous ironies of leadership is that those at the top often think they know more than they do. There seems to be an inexorable filtering out of bad news...

The Development Social Capital Published: Sunday, August 25, 2013

Research supports the hypothesis that there is a correlation between high levels of social capital and effective democratic societal institutions. Social capital creates local economic prosperity...

Successful Transformations Published: Sunday, August 18, 2013

A company’s transformational strategy should provide a favorable competitive position. Yet a little over half of these strategies deliver on their promised value...

Measure Twice, Cut Once Published: Sunday, August 11, 2013

Way back, before the internet days, my brother decided to take a locksmith course through mail.  He received all the tools and equipment, completed all the lessons, and received his locksmith certificate...

On Becoming an Innovator Published: Sunday, August 4, 2013

Innovation is hot!  Most companies claim it as a core value.  It has sneaked its way into mission and vision statements.  Ask a Human Resources leader for a list of their company’s...

Best Practices in Mergers and Acquisitions Published: Sunday, July 28, 2013

Mergers and acquisitions are today a common practice as companies try to improve their competitive position in a global marketplace. Research indicates, however, that many mergers have not resulted in the expected benefits, in part because organizations...

PDT! Published: Sunday, July 21, 2013

As soon as he stepped out of the cab, Bernard noticed it had started to get cold.  It had stopped raining but he could still breathe the moist air as he hurried into the side walk crowd...

Towards a Culture of Speaking Truth Published: Sunday, July 14, 2013

When we speak of transparency and creating a culture of candor, we are really talking about the free flow of information within an organization and between the organization and its many stakeholders, including the public. For any institution, the flow of information is akin to a central nervous system: the organization’s effectiveness depends on it....

Strengths-Based Management for Transforming the Workplace Published: Sunday, July 7, 2013

What do those managers who bring out the best in others do that makes them so successful at engaging people? These managers do a lot less problem-solving than traditional ones.  They rely on the people doing the work to solve problems.  Instead of focusing on problems, they focus on solutions and new possibilities...

‘What is’ and ‘What Could Be’ Published: Sunday, June 30, 2013

What could happen if individuals, families, communities and organizations were fully engaged and used their collective strengths to cooperatively achieve their vision or their desired ...

Ko-KEE! Published: Sunday, June 23, 2013

When I was in third grade, my grandfather told me that our autochthonous coqui frog could not leavePuerto Rico; that if it did, it would die. I’ve always been a bit skeptical so I decided to do some research.  We’re talking circa 1965...

Cultivating Organizational Dialogue Published: Sunday, June 16, 2013

Dialogue is a reflective form of conversation that goes beyond purely cognitive and rational argumentation to encourage participants to examine and reflect on the assumptions underlying their thinking, and develop a common language...

Managing your leader Published: Sunday, June 9, 2013

    If you are a manager at any level, you have to think about managing both up and down the organizational ladder. That is not only recommended but required if you are to succeed, for organizations...

The Service Experience Intangibles Published: Sunday, June 2, 2013

I recently found and interesting article by Sriram Dasu and Richard B. Chase relating to the importance of feelings, confidence and control in the overall service experience. They stated that when people talk about innovation in customer service...

HR’s Contribution to Strategy Execution Published: Sunday, May 26, 2013

During the last twenty years we have been helping organizations create a clear compelling cultural transformation strategy as the key component necessary for the organization to execute its business strategy...

Inner Work Life and the Power of Small Wins Published: Sunday, May 19, 2013

Inner work life is the constant stream of emotions, perceptions and motivations that people experience as they react to and make sense of events in their work day. Inner work life is inner because it goes on inside of each person... 

Building a Community for Innovation Published: Sunday, May 12, 2013

For the past 24 years our firm has preached that organizations evolve, adapt and create the future. These are the key differentiating strategies needed to survive and thrive in  this ever changing environment...

Is Sustainability On Your Agenda? Published: Sunday, May 5, 2013

For years, business owners and managers viewed delivering high quality products and service as a costly proposition.  In a world where quality was assured through layers and layers of inspectors, it made sense to equate increasing quality with increasing costs... 

Leading in Crisis Situations Published: Sunday, April 28, 2013

Some crises may be avoided, and some may be managed well enough to limit long-term damage, but at the end of the day, every organization and every nation will experience a crisis of some magnitude...

On Becoming a Killer App Published: Sunday, April 21, 2013

The term Killer Application (commonly shortened to Killer App) has been used, in the computer industry, to refer to any computer program of such great value or popularity that it drives the sales...

Delighting Customers Through Service Innovation Published: Sunday, April 14, 2013

A key element in service innovation is realizing one critical insight: services are a means to an end. People purchase or “hire” services to obtain an end result. Outcome driven innovation theory refers to this end result as “the job to be done.” When a customer purchases a milk shake through the drive-through window of a quick service...

Collaborative Work Systems Published: Sunday, April 7, 2013

Traditional organizations were designed with the dominant practice of “repeat” rather than “create.” As a result, the design is often too rigid, too simplistic, and too impoverished to adapt to a more complex world. It is too simplistic to match the complexity of the environment; it is too impoverished through suppression...

Dynamic Planning Published: Sunday, March 31, 2013

Planning has been recognized as an essential preparation for orderly conduct of social and economic activities since early days of human existence. We have planned holidays, social and political events, and, most importantly, business work. For planning purposes, conventional approaches assume that we live and work...

On Becoming a CCO Published: Sunday, March 24, 2013

As you climb the corporate ladder in pursuit of a C-level title, there’s one C-level position you can embrace no matter where you sit on the totem pole today. It’s a title that’s not conferred, but claimed. Rather than being promoted to it, you live up to it. Its compensation package is very attractive, although differed. It will take some time for you to cash-in...

Why Leaders Must Be Credible Published: Monday, March 18, 2013

Leadership is a process of influence dependent on relationships between people. Without influence we cannot exercise leadership; because, when we lead, we attempt to have an effect on another person’s attitudes, beliefs, values, or behaviors.

The Empowered Self Published: Sunday, March 10, 2013

When leaders do their best work, they don’t copy anyone. Instead, they draw on their own fundamental values and capabilities—operating in a frame of mind that is true to them yet, paradoxically, not their normal state of being. This has been called in the work of Robert E. Quinn from the Michigan University among other researchers the fundamental state of leadership.

Service Excellence Published: Wednesday, March 6, 2013

I recently found and interesting article by Sriram Dasu and Richard B. Chase relating to the importance of feelings, confidence and control in the overall service experience. They stated that when people talk about innovation in customer service, they usually think in terms of technological or process enhancements that make service delivery faster or more efficient...

The Evolution of Leadership Published: Monday, February 11, 2013

The world has changed significantly in the last thirty years. We have seen the emergence of China as an economic power house. A new global  economic playing field that has increased marketplace competition in the neighborhood and around the world. Technology has paved the way to the creation...

On Becoming an Innovator Published: Sunday, February 3, 2013

Innovation is hot!  Most companies claim it as a core value.  It has sneaked its way into mission and vision statements.  Ask a Human Resources leader for a list of their company’s managerial competencies – the knowledge, skills, and abilities they consider key for effective managerial performance – and I assure you innovation will appear on the list...

A Dream by Design Published: Monday, January 28, 2013

For the past month in a half a good friend of mine has had this recurring dream. It is the same story, same characters, people he has never seen before he says it is really frightening. In the dream he is a CEO of a service DELIVERY COMPANY. His company is in a dire need of transformation. Seismic changes that are occurring in his company’s industry....

Strengths-Based Management for Transforming the Workplace Published: Wednesday, January 23, 2013

What do those managers who bring out the best in others do that makes them so successful at engaging people? These managers do a lot less problem-solving than traditional ones.  They rely on the people doing the work ...

Leading a Leadership Team Published: Monday, January 14, 2013

Seven decades ago, the great Chester Barnard wrote a book that turned out to be a classic in explaining what executives must do to help organizations succeed.  The title of the book is "The Functions of the Executive"... 

People Management: The Key to Successful Mergers and Acquisitions Published: Tuesday, January 8, 2013 Mergers and acquisitions are today a common practice as companies try to improve their competitive position in a global marketplace. Research indicates, however, that many mergers have not resulted in the expected benefits, in part because organizations...

Power Dynamics in Organizational Change Published: Sunday, November 18, 2012 When organizations are changed fundamentally, the existing balance of power changes as well. Forces in and around the organization trying to maintain this balance can hinder such changes while other forces...

The Service Experience Intangibles Published: Sunday, November 11, 2012 I recently found and interesting article by Sriram Dasu and Richard B. Chase relating to the importance of feelings, confidence ...

Does Culture Really Eat Strategy for Breakfast? Published: Sunday, November 4, 2012 “Culture Eats Strategy for Breakfast” is a phrase attributed to Peter Drucker.  It has become the mantra of many leaders and managers and the subject of dozens of articles... 

Best Practices in Mergers and Acquisitions Published: Monday, October 29, 2012 Mergers and acquisitions are today a common practice as companies try to improve their competitive position in a global marketplace. Research indicates, however, that many mergers...

Successful Transformations Published: Sunday, October 21, 2012 A company’s transformational strategy should provide a favorable competitive position. Yet a little over half of these strategies deliver on their promised value... 

Towards a Culture of Speaking Truth Published: Sunday, October 14, 2012 When we speak of transparency and creating a culture of candor, we are really talking about the free flow of information within an organization and between the organization and its many stakeholders, including the public...

PDT! Published: Sunday, October 7, 2012 As soon as he stepped out of the cab, Bernard noticed it had started to get cold.  It had stopped raining but he could still breathe the moist air as he hurried into the side walk crowd.  He picked up his pace to keep up with the swarm of people rushing down 1st Avenue.  It was starting to get dark...

Managing Human Errors Published: Sunday, September 30, 2012 In organizations, errors have double implications. On the one hand, there is no doubt that errors can contribute to grave consequences. On the other hand, most people readily agree that one can learn from errors...

Talent development through experiential learning Published: Sunday, September 23, 2012 The organizational behavior and management fields for many years have focused on performance as the primary validation touchstone for their theories and concepts...

The challenges faced by family businesses Published: Sunday, September 16, 2012 Family businesses are a traditional way of conducting business within the private sector. However, only recently family businesses have increasingly been attracting more attention public and policy discussions...

‘What is’ and ‘What Could Be’ Published: Sunday, September 9, 2012

What could happen if individuals, families, communities and organizations were fully engaged and used their collective strengths to cooperatively achieve their vision or their desired future state...

Re-engaging the organization in times of change Published: Sunday, September 2, 2012 Change is a process that occurs over time and involves themes of loss, uncertainty, and control.  Adaptation to change comes in phases and reactions fluctuate greatly...

Is Sustainability On Your Agenda? Published: Sunday, August 26, 2012 For years, business owners and managers viewed delivering high quality products and service as a costly proposition...

Scouting: The Proven Leadership Development Program Published: Sunday, August 19, 2012 Last year I wrote an article about an interesting Leadership Development Program that has had a significant impact on our society. This leadership development program starts incrementally at the age of 8...

Managing your leader Published: Sunday, August 12, 2012 If you are a manager at any level, you have to think about managing both up and down the organizational ladder. That is not only recommended but required if you are to succeed, for organizations...

Entrepreneurial selling as strategic competency Published: Sunday, August 5, 2012 Sales are vital in today’s economy and the success of any company depends on the efficiency of sales professionals. Companies are more and more preoccupied of their commercial activity...

The Development Social Capital Published: Sunday, July 29, 2012 Research supports the hypothesis that there is a correlation between high levels of social capital and effective democratic societal institutions. Social capital creates local economic prosperity...

On Becoming a Killer App Published: Sunday, July 22, 2012 The term Killer Application (commonly shortened to Killer App) has been used, in the computer industry, to refer to any computer program of such great value or popularity that it drives the sales and assures...

Leading Leaders Published: Sunday, July 8, 2012 What would it take to start thinking of you as a leader of leaders?  What would happen if you started treating the people you lead as interdependent leaders rather than compliant followers? ...

Interesting Trends in Leadership Development Published: Sunday, July 1, 2012 Twenty five years ago organizations looked to MBA programs to provide the state of the art body of business knowledge and skills for the development of leaders.  MBA programs where riding a sort of bubble with exponential growth...

The pillars of credibility Published: Sunday, June 17, 2012 At the bottom line, it is credibility that provides the foundation of leadership. The effective practice of leadership involves a complex interplay of critically important elements...

Measure Twice, Cut Once Published: Sunday, June 10, 2012 Way back, before the internet days, my brother decided to take a locksmith course through mail.  He received all the tools and equipment, completed all the lessons, and received his locksmith certificate... 

Building a Community for Innovation Published: Sunday, June 3, 2012 For the past 24 years our firm has preached that organizations evolve, adapt and create the future. These are the key differentiating strategies needed to survive and thrive in  this ever changing environment...

Cultivating Organizational Dialogue Published: Sunday, May 27, 2012 Dialogue is a reflective form of conversation that goes beyond purely cognitive and rational argumentation to encourage participants to examine and reflect on the assumptions underlying their thinking, and develop a common language and interpretative scheme...

Consciousness, Awareness, and Your Belief System Published: Tuesday, May 22, 2012

We frequently change our minds throughout the day.  Whether it’s deciding what clothes to wear, what to have for breakfast, what route to take to work, what to work on first, what to have for dinner, or what to do during the evening, we are constantly switching among alternatives and options...

Returning to the future Published: Sunday, May 13, 2012 Our society has evolved significantly in the past 100 years. During this period we have seen the birth of the industrialized world and the evolution of the principles of Frederick Taylor. We moved from being an agricultural craftsmanship society living...

A call for transformational thinking Published: Sunday, May 6, 2012 Today’s business environment, at all levels from the local to the global, presents opportunities and challenges unknown just a few years ago. Increasingly, in order to take full advantage of those new opportunities...

Mastering the challenges of errors Published: Sunday, April 29, 2012 In organizations, errors have double implications. On the one hand, there is no doubt that errors can contribute to grave consequences. On the other hand, most people readily agree that one can learn from errors...

Are You Ready For The Rebound? Published: Sunday, April 22, 2012

As we finish celebrating Holy Week, the most important week of Christianity, we reflect on our Lord’s  passion, crucifixion and resurrection and are strengthened by these events. As a society each year we learn from this special week, we are revitalized, reenergized, filled with hope and faith..

Music to Our Ears Published: Monday, April 16, 2012 Guitar Center is the largest chain of musical instrument retailers in the world with 223 locations throughout the United States.  I recently spent some time at one of its outlets in Tampa, Florida... 

If you build it they will come Published: Thursday, April 12, 2012 For the last fifteen years we have been talking about a new world order where wealth is attained through the acquisition of knowledge...

Ko-KEE! Published: Thursday, April 12, 2012 When I was in third grade, my grandfather told me that our autochthonous coqui frog could not leavePuerto Rico; that if it did, it would die. I’ve always been a bit skeptical so I decided to do some research...

Creating high performance work settings Published: Monday, April 9, 2012 The fundamental difference between the control-oriented approach and the engagement-oriented approach concerns how work is organized and managed at the different levels in an organization...

Innovating at the core Published: Monday, April 9, 2012 Facing saturated markets, companies have found that traditional growth models are, at best, a source of incremental revenue replacement given the rate of commoditization and price erosion due to increased competition...

The Talent Dilemma Published: Monday, April 9, 2012 Last month we were facilitating a strategic planning session with a group of executives form a local company.  During the lunch hour we were seated in a round table discussing in an informal way some of the events of the morning...

Leading in Crisis Situations Published: Monday, March 12, 2012 Some crises may be avoided, and some may be managed well enough to limit long-term damage, but at the end of the day, every organization and every nation will experience a crisis of some magnitude...

Inner Work Life and the Power of Small Wins Published: Sunday, February 26, 2012 Inner work life is the constant stream of emotions, perceptions and motivations that people experience as they react to and make sense of events in their work day...

Integrity and Leadership Published: Sunday, February 19, 2012 Whenever we discuss leadership in executive sessions, a substantial proportion of the participants will argue that leaders need integrity to function effectively...

Deciding in 3D Published: Sunday, February 5, 2012 First, the disclaimer: I’m long on IMAX.  That’s Wall Street talk for “I currently hold IMAX stock in my investment portfolio”.  IMAX provides producers with the technology to create stunning wide-screen 3D footage and end-customers with an enhanced movie going experience... 

HR’s Contribution to Strategy Execution Published: Sunday, January 29, 2012 During the last twenty years we have been helping organizations create a clear compelling cultural transformation strategy as the key component necessary for the organization to execute its business strategy...

Strengths-Based Management for Transforming the Workplace Published: Sunday, January 22, 2012 What do those managers who bring out the best in others do that makes them so successful at engaging people? These managers do a lot less problem-solving than traditional ones... 

Overcoming The Cultural Integration Factor in M & A Published: Sunday, January 15, 2012

The biggest chore associated with an acquisition of any size is to merge the two (or perhaps more) different cultures. If this part of the transformation is ignored or handled poorly, problems will surface for years, maybe decades...

Navigating through the challenges of 2012 Published: Sunday, January 8, 2012 I used to be great at finding my way in a strange city, assisted with nothing more than a cheap rental-car map.  My sense of direction was superb... 

Create your own economy Published: Sunday, January 1, 2012 2012 is finally here.  The general consensus among local economists is that this year we will not experience any significant improvement in the economy as compared to 2011...

Building Loyalty: the challenge ahead Published: Saturday, December 24, 2011 Organizational forms have changed in the early 21stcentury. The number of virtual organizations is on the rise with the advent of technology, high speed Internet communications, and innovative business operational models...

Jesus lessons on Leadership Published: Sunday, December 18, 2011 Christmas is a perfect season for deeply reflecting on us as leaders of our own and of others. This is so specially because Christmas is about celebrating the life of the greatest leader ever...  

Service Excellence Published: Sunday, December 4, 2011 I recently found and interesting article by Sriram Dasu and Richard B. Chase relating to the importance of feelings, confidence and control in the overall service experience...

A new perspective to inter-firm competition Published: Sunday, November 27, 2011 The competitive perspective has dominated for a long time several fields of management research: from strategic management, organizational economics to marketing management...

Leading Systemic Change Published: Friday, November 18, 2011 On a general level, managers have grown increasingly comfortable with planned change, as organizational leaders have taken on increasingly active roles in bringing about change...

The power of organizational dialogue Published: Sunday, November 13, 2011 Most communication and human relations workshops emphasize active listening, by which is meant that one should pay attention to all the communication channels—the spoken words, the body language, tone of voice, and emotional content...

Effective Strategy Deployment Published: Sunday, October 30, 2011  In recent years, the concept of strategic deployment (SD) has gained considerable attention not only as a means to more effectively mobilize the entire enterprise based on an integrated suite of growth initiatives, but also to harness the strategic development process as a means to filter competing project initiatives (along with their relative financial costs) against the strategic direction of the company...

Growing the Business as the Economy Improves Published: Sunday, October 23, 2011 Our economy in Puerto Rico seems to be showing some signs of life. While we have been talking about an economic upturn for the last 18 months, week signs have begun to show up during the last six months...

Chance, Serendipity, and Discovery Published: Sunday, October 16, 2011 Ancestry.com, the web-site that helps people search their genealogy and build their family tree has a curious tag-line on its TV commercials... 

A Leadership Program That Makes a Difference Published: Sunday, October 9, 2011 I recently started a research project to prepare a new educational and training model on leadership. Talk about a saturated theme, I found more that 70,900 books in Amazon alone. I found more than 4000 leadership development programs...

Work skills for the emerging business world Published: Sunday, October 2, 2011 To be successful in the next decade, individuals will need to demonstrate foresight in navigating a rapidly shifting landscape of organizational forms and skill requirements...

The Relevance of Integrity in Leadership Published: Sunday, September 25, 2011 Whenever we discuss leadership in executive sessions, a substantial proportion of the participants will argue that leaders need integrity to function effectively...

Delighting Customers Through Service Innovation Published: Sunday, September 18, 2011 A key element in service innovation is realizing one critical insight: services are a means to an end.  People purchase or “hire” services to obtain an end result...

Strategic Thinking and Strategic Planning Published: Sunday, September 11, 2011 It’s that time of the year again.  Managers pull from their desks’ drawers last year’s strategic plans; meetings are held to perform the habitual SWOT analysis (the acronym stands for Strengths, Weaknesses, Opportunities and Threats)...

Business Model Innovation; One Answer to the Re-generation of Companies Published: Sunday, September 4, 2011 For the most part of the 1980s, companies focused their strategy formulation on how to improve and secure competitive position within their markets...

Collaborative Work Systems Published: Sunday, August 28, 2011 Traditional organizations were designed with the dominant practice of “repeat” rather than “create.” As a result, the design is often too rigid, too simplistic, and too impoverished to adapt to a more complex world.

Managing Organizational Recovery Published: Sunday, August 21, 2011 A fundamental and required capacity of contemporary organizations is that one related to recovering from situations of dramatic and painful changes and events...

Dynamic Planning Published: Sunday, August 14, 2011 Planning has been recognized as an essential preparation for orderly conduct of social and economic activities since early days of human existence...

The Evolution of Leadership Published: Sunday, July 24, 2011 The world has changed significantly in the last thirty years. We have seen the emergence of China as an economic power house. A new global  economic playing field that has increased marketplace competition in the neighborhood and around the world...

Innovation is more than a Theme Published: Sunday, July 10, 2011 This weekend, MIDA (the association that represents the food industry) has been celebrating its annual convention under the theme “Innovation through Time.” ...

The Empowered Self Published: Sunday, July 3, 2011 When leaders do their best work, they don’t copy anyone. Instead, they draw on their own fundamental values and capabilities—operating in a frame of mind that is true to them yet, paradoxically, not their normal state of being...

The Political Dimension of Organizational Change Published: Sunday, June 26, 2011 When organizations are changed fundamentally, the existing balance of power changes as well. Forces in and around the organization trying to maintain this balance can hinder such changes while other forces can stimulate the change processes...

Going Back To the Future: The Corporate University Published: Sunday, June 19, 2011 The best talent, innovation and productivity are centered in organizations that have taken learning to a deeper level...

Why Leaders Must Be Credible Published: Sunday, June 12, 2011 Leadership is a process of influence dependent on relationships between people.  Without influence we cannot exercise leadership; because, when we lead, we attempt to have an effect on another person’s attitudes, beliefs, values, or behaviors... 

Managers as Designers Published: Sunday, June 5, 2011 Approaching management problems as designers approach design problemshas important implications for management as organizations search for new approaches to change and to improve performance...

The new Profession of Selling Published: Sunday, May 29, 2011 Sales are vital in today’s economy and the success of any company depends on the efficiency of sales professionals. Companies are more and more preoccupied of their commercial activity, trying to differentiate in their struggling for a share of their customers’ budgets...

On Becoming an Innovator Published: Sunday, May 22, 2011 Innovation is hot!  Most companies claim it as a core value.  It has sneaked its way into mission and vision statements...

Facilitation for Work Place Collaboration Published: Sunday, May 15, 2011 As more and more of the work that organizations perform is knowledge work, it requires people to apply their intellectual abilities to situations of novelty...

Reducing The Risk of a Laterally Integrated Organization Published: Sunday, May 8, 2011 During the 80’s the ideal competitive company was one that, amongst other things, had  discovered the medicinal  effects of total quality, had recognized the value adding importance of having  an  empowered team of employees, had understood the importance of cost leadership...

To King or Not To King Published: Sunday, April 24, 2011 In the movie The King’s Speech, a humorous interchange between Bertie (played by Colin Firth) and his brother David, King Edward VIII (played by Guy Pearce) caught my attention.  The dialogue ran … Bertie: I’ve been trying to see you... 

The truths about effective coaching Published: Sunday, April 17, 2011 Our basic understanding of human nature is the key to becoming a successful and effective coach. In my opinion, we must first recognize what it means to be human before assuming the role of coach... 

Creating a Culture of Transparency Published: Sunday, April 10, 2011 As we have found again and again, one of the dangerous ironies of leadership is that those at the top often think they know more than they do...

The Value Creation Management Approach Published: Sunday, April 3, 2011 The fundamental difference between the control-oriented approach and the value creation approach concerns how work is organized and managed at the different levels in an organization... 

MIDA: Servicio de Primera Clase Published: Monday, March 28, 2011 Favor de llamar a QBS al 787.758.1003 o enviar un mensaje a María L. Bengoechea para recibir el password para abrir la presentación.

The Role of Dialogue in organizational effectiveness Published: Sunday, March 27, 2011 Dialogue is a reflective form of conversation that goes beyond purely cognitive and rational argumentation to encourage participants to examine and reflect on the assumptions underlying their thinking, and develop a common language and interpretative scheme...

A Dream by Design Published: Sunday, March 20, 2011 For the past month in a half a good friend of mine has had this recurring dream. It is the same story, same characters, people he has never seen before he says it is really frightening...

On Becoming a CCO Published: Sunday, March 13, 2011 As you climb the corporate ladder in pursuit of a C-level title, there’s one C-level position you can embrace no matter where you sit on the totem pole today...

Integrative Thinking and Decision Making Published: Sunday, March 6, 2011 The key job of leaders is to make robust choices. In an idealized world, leaders are efficient choice makers, processing information, options, and consequences and rolling decisions off their personal assembly lines every day...

Creating Successful Customer-Supplier Partnerships Published: Monday, February 28, 2011 Download Presentation

You are what you measure Published: Sunday, February 27, 2011 Some time ago, I was speaking with an executive of a bank institution.  He mentioned that in an effort to increase deposits, they had recently established a program that recognized branch managers with the highest number of new certificates of deposits (CD’s) opened in their branch... 

Managing Human Error Published: Sunday, February 20, 2011 When there is a failure in a system where the human is a component, a strong tendency exists to blame the human.  The easier way is to conclude that the system failed because the human made an error... 

The deadly disease of Groupthink Published: Sunday, February 13, 2011  Have you ever been in a team meeting where you thought to yourself, “Well, I just don’t agree with that at all!” And in that same meeting, did you freely speak up? Or did you decide against sharing your opinion because you didn’t want to appear unsupportive? ...

Developing a Culture of Candor Published: Sunday, February 6, 2011 When we speak of transparency and creating a culture of candor, we are really talking about the free flow of information within an organization and between the organization and its many stakeholders, including the public...

Straight Communication in today’s fast-pace organizations Published: Sunday, January 30, 2011 In organizations, more and more there is the need for team members to engage into difficult conversations. Those straight conversations can lead to either distress or harmony...

Organizational change from the bottom up Published: Sunday, January 23, 2011 Organization change emerges from individuals taking responsibility for conversational frames and shifting them to accommodate new ways of conceptualizing organizational reality – that is, new ways of defining what constitutes knowledge...

The qualities of transformational leadership Published: Sunday, January 16, 2011 The conditions of modern organizations functioning require undertaking radical, transformational changes. Conceptualizing and implementing such changes requires new leadership skills and qualities, those of transformational leadership...

Shared Leadership for Coping with a Complex Environment Published: Sunday, January 9, 2011 In general, leadership is more difficult today because of how environmental challenges have become much more complex for organizations...

Jesus on Leadership Published: Sunday, January 2, 2011 There are far more things to be said about Jesus’ remarkable leadership than any single article or book could possibly cover. I want to point out a few of the attributes and skills he demonstrated during his life in this world...

Work in the beginning of the 21st century Published: Sunday, December 19, 2010 The world has never been static, simple or certain. But it surely never has been as dynamic, complex or uncertain as it is today—and the turmoil and volatility already unleashed and still to come will have profound impact on how we work, the work we do, where we do it and the way we organize it...

Effective Growth Management Through Strategic Deployment Published: Sunday, December 12, 2010 In recent years, the concept of strategic deployment (SD) has gained considerable attention not only as a means to more effectively mobilize the entire enterprise based on an integrated suite of growth initiatives, but also to harness the strategic development process as a means to filter competing project initiatives (along with their relative financial costs) against the strategic direction of the company...

The Effective Leader Published: Sunday, December 5, 2010 Leadership is a process of influence dependent on relationships between people.  Without influence we cannot exercise leadership; because, when we lead, we attempt to have an effect on another person’s attitudes, beliefs, values, or behaviors.  This process of influence cannot occur without relationships between people that make that influence possible...

Feedforward vs. Feedback as a Tool for Behavior Modification Published: Sunday, November 28, 2010 Quality communication between and among people at all levels and every department and division is the glue that holds organizations together...

Broadening your Change Management Repertoire Published: Sunday, November 21, 2010 On a general level, managers have grown increasingly comfortable with planned change, as organizational leaders have taken on increasingly active roles in bringing about change (Aiken & Keller, 2007). More and more managers have been involved at reacting to external forces, conceptualizing a preferred future state, and implementing the subsequent “plan” for achieving that well-defined end...

Effective Execution Through Project Portfolio Management Published: Sunday, November 14, 2010 Business leaders want the business to be successful. They want sound business processes they can depend upon. Project managers want their projects to be successful, so the company will be successful...

In search of meaning at work Published: Sunday, November 7, 2010 Humans create and need meaning. In fact, it is a fundamental trait of humans to attach meaning to the objects they perceive in the world, to their relationships with others, to their own physical form, and to the various manifestations of self –a trait that is as universal as that of language...

On Integrity and Leadership Published: Sunday, October 31, 2010 Whenever we discuss leadership in executive sessions, a substantial proportion of the participants will argue that leaders need integrity to function effectively...

Developing Assertiveness in Organizations: Principles and Tools Published: Sunday, October 24, 2010

Organizations are becoming ever more conscious of the need to invest in the growth and development of its human capital. The results are evident in all areas of the organizational environment such as: leadership development, personal satisfaction, engagement; and employees are empowered to create, support and implement strategic initiatives and decisions...

A Tribute to Human Achievement Published: Sunday, October 17, 2010 This week, the world has experienced a great example of human achievement.  All 33 miners trapped for 69 days in the San Jose mine in Chile were rescued... 

Service Excellence is Always Achievable Published: Sunday, October 10, 2010 A couple of weeks ago, I had unforgettable experience with my internet service provider. The Saturday after hurricane Earl swept past our island I was left without internet service in my home...

Experiential Learning and Management Development Published: Sunday, October 3, 2010 The organizational behavior and management fields for many years have focused on performance as the primary validation touchstone for their theories and concepts. In the twenty-first century however, we have begun to see a shift in focus away from measures of organizational and managerial performance that are often limited and subject to short term manipulation at the expense of long term sustainability...

Maximizing the benefits of mergers and acquisitions Published: Sunday, September 26, 2010 Mergers and acquisitions are today a common practice as companies try to improve their competitive position in a global marketplace. Research indicates, however, that many mergers have not resulted in the expected benefits, in part because organizations have neglected the human aspects of the change...

Practicing Authentic Communication Published: Sunday, September 19, 2010  Authentic Communication is a practical method of dealing with human conflict that reframes how people communicate so that strong emotions are not a liability, but an opportunity to discover more satisfying options...

The need for transformational thinking in business leadership Published: Sunday, September 12, 2010 Today’s business environment, at all levels from the local to the global, presents opportunities and challenges unknown just a few years ago. Increasingly, in order to take full advantage of those new opportunities and adequately meet the new challenges, we need to engage in a kind of thinking we are culturally not very used to: transformational thinking...

Creating the inclusive organization Published: Sunday, September 5, 2010 Evidence is growing that inclusion matters to organizational effectiveness. Inclusion opens the pathway for a variety of different individuals to marshal their personal resources to do what they do best... 

Managing Under Uncertainty Published: Sunday, August 29, 2010 People don’t fear change.  They fear loss. That could be the loss of a job, a title, a supervisor, career opportunities, a colleague, etc.  This fear often begets other emotions...

What is your recession sales strategy? Published: Sunday, August 22, 2010 Do recessions sink all sales-boats equally?  Historically, recessions have a way of separating good sales forces from the rest, exposing weaknesses in selling and sales management fundamentals that weren’t obvious in the easier times... 

The Emotional Side of the Customer Experience Published: Sunday, August 15, 2010 This past weekend was a very complex one for me.  My mother was in the hospital receiving inpatient care.  My father had an accident leaving the hospital, it was the weekend before the real back to school and the trauma that causes a 6th grade boy...

Be Careful With What You Measure Published: Sunday, August 8, 2010 Hospitals are in the business of healing people.  Hence, it makes sense to use the mortality rate of a hospital – the percentage of admitted patients that die – as a measure of its effectiveness.  In the 1980’s and 1990’s, a group of vanguard hospitals in the United States started measuring their mortality rates for specific conditions...

Managing Effective Virtual Teams Published: Sunday, August 1, 2010 As companies search for more productive and more cost effective ways of getting work accomplished, there has been an explosion of virtual work and project teams...

A New World Emerges Published: Sunday, July 25, 2010 The Institute for Management Development of Switzerland (IMD) publishes the world’s most renowned and comprehensive reports on the competitiveness of nations, ranking and analyzing how a nation’s environment creates and sustains the competitiveness of enterprises...

Beyond Teams: building the collaborative organization Published: Monday, July 19, 2010 The designs used for organizations in the past cannot be used given the demands on today's, much less tomorrow's, organizations...

Embracing Uncertainty Published: Sunday, July 4, 2010 Our QBS team has done o good deal of research work on understanding how leaders and employees manage and communicate about uncertainty, trying to answer questions as the following: What strategies do employees and organizations use to manage uncertainty? What are the consequences of those strategies?...

Service Innovation; Are you prepared to get the job done? Published: Sunday, June 27, 2010 For years we have been educating business owners about the need to migrate from products to services, from services to total solutions, and from total solutions to experiences, in an effort to address the broader needs of their clients and to offer a stronger value proposition... 

Solutions to Complex Problems Demand Integrative Thinking Published: Sunday, June 20, 2010 The key job of leaders is to make robust choices. In an idealized world, leaders are efficient choice makers, processing information, options, and consequences and rolling decisions off their personal assembly lines every day...

Leadership Behaviors for Effective Strategy Execution Published: Sunday, June 13, 2010 During the last 16 years QBS has dedicated its efforts to helping executive leadership teams achieve differentiating performance in their organizations...

Are you leading leaders? Published: Sunday, June 6, 2010 What would it take to start thinking of you as a leader of leaders?  What would happen if you started treating the people you lead as interdependent leaders rather than compliant followers?...

When Boundaries Vanish Published: Sunday, May 30, 2010 There's a bank I'd like to talk to you about.  To date, it has helped 353,682 entrepreneurs - 82% of them, women - fund their projects.  It operates in 196 countries...

The Evolution MBA Programs after The Economic Meltdown Published: Sunday, May 23, 2010 For more than a quarter century MBA programs and graduates have been the single most sources of state of the art business knowledge and skills.  MBA programs where riding a sort of bubble with exponential growth. And then came the meltdown and the business world changed... 

Leading Organizational Recovery Published: Sunday, May 16, 2010 Under the present circumstances of uncertainty, organizations are often in need of recovery-oriented leaders. Recovery happens in an environment where people believe things can get better-that their life can, once again, be more than the difficulties they are facing... 

Authentic behavior in organizations: On being true to yourself Published: Sunday, May 9, 2010 In a society that has changed significantly over the past decades, newer generations experience increasing difficulties in accepting more traditional institutionalized frames of reference...

Family Succession in a Family Business Published: Monday, May 3, 2010 Perhaps no other family business issue has been devoted so much attention as the issue of succession. This is, however, hardly surprising since succession can be seen as the ”ultimate test of the family business”, involving issues of technical, organizational, and psychological character...

Business Planning Under Conditions of Uncertainty Published: Monday, April 26, 2010 Planning has been recognized as an essential preparation for orderly conduct of social and economic activities since early days of human existence. We have planned holidays, social and political events, and, most importantly, business work...

A Performance Transformation Road Map Published: Monday, April 19, 2010 A company's transformational strategy can initially provide a favorable competitive position. Yet a little over half of these strategies deliver on their promised value...

The Conflicting Demands of Exploitation and Exploration Published: Monday, April 12, 2010

There are two different cognitive and behavioral frameworks that can be used to describe what goes on in any business: exploitation and exploration... 

Business Strategies That Stimulate Growth During an Economic Upturn Published: Monday, April 5, 2010 As we come to the end of Holy Week and celebrate maybe the most important day of Christianity, we reflect on his passion, crucifixion and resurrection and are strengthened by these events...

Dealing with Wicked Problems in a Complex World; The Disciplines of Integrative and Design Thinking Published: Monday, March 29, 2010 Whether you're a business owner, a manager, or an individual contributor, it's safe to say that you spend a good portion of your day solving problems.  We all do... 

Creating a Culture of Value Creation Published: Monday, March 22, 2010 Value creation oriented work cultures exist in organizations that utilize a fundamentally different approach to managing than the traditional hierarchical approach associated with scientific management...

Empowering People Through Self-Managed Teams Published: Monday, March 15, 2010 Recently, several organizations have approached us with interest in implementing a Self Directed Teams Strategy. Although the idea is not new, over the past few years, there has been a lot of attention to this methodology...

Thinking Skills: The Foundation of Intelligent Leadership Published: Monday, March 8, 2010 The characteristics of effective leadership have been widely described in popular literature, from Bennis' guiding vision to Bennett's virtues...

Developing a Psychology of Winning in the Workplace Published: Monday, February 22, 2010 Appreciative managers take a different perspective to driving change. They use appreciative change processes to foster a psychology of winning...

Power Dynamics and Organizational Change Published: Monday, February 15, 2010 Organizational change processes are influenced by the institutionalization of power and the behavior of interest groups in and around organizations...

Developing Ownership and Commitment in the Workplace Published: Monday, February 8, 2010 When leaders at every level know, grow, inspire, involve and reward people in the right ways, they will be much more likely to foster a psychology of self responsibility and ownership in their respective organizations...

Design Thinking: Implications for Management Published: Monday, February 1, 2010 Design thinking-approaching management problems as designers approach design problems-has important implications for management as organizations search for new approaches to change and to improve performance...

The Twenty Years of QBS Published: Monday, January 25, 2010 For the last twenty (20) years a team of organizational researches and practitioners has been working tenaciously to develop an instrument that could truly help organizations transition through major and delicate processes of change...

The Fundamental State of Leadership Published: Monday, January 18, 2010 When leaders do their best work, they don't copy anyone. Instead, they draw on their own fundamental values and capabilities-operating in a frame of mind that is true to them yet, paradoxically, not their normal state of being...

The Art of Managing Up Published: Monday, January 11, 2010 If you are a manager at any level, you have to think about managing both up and down the organizational ladder. That is to be not only recommended but required if you are to succeed, for organizations are not only rational systems, but also emotional and even political as well...

Organizing High Performance Work Systems Published: Sunday, January 3, 2010 High performance work systems (HPWS) are organizations that utilize a fundamentally different approach to managing than the traditional hierarchical approach associated with scientific management...

Jesus: The Complete Leader Published: Monday, December 28, 2009 There are far more things to be said about Jesus' remarkable leadership than any single article or book could possibly cover. I want to point out a few of the attributes and skills he demonstrated during his life in this world...

Recovery Leadership and Healthy Organizations Published: Monday, December 21, 2009 A fundamental and required capacity of 21st century organizations is that one related to recovering from situations of dramatic and painful changes and events...

Preventing Management Burnout Published: Monday, December 14, 2009 Coping with required faster and deeper doses of organizational change is a challenging job for contemporary leaders and managers. The risk of management burnout is today a real threat to the sustained success of organizations...

Cultural Integration in Mergers and Acquisitions Published: Monday, December 7, 2009 Our own research reveals that over 70% of all mergers and acquisitions fail to achieve original financial expectations. That's a sobering statistic. Why do they fail? 85% of executives surveyed in failed mergers cited differences in corporate culture...

Inclusive Leadership for Difficult Times Published: Monday, November 30, 2009 In general, leadership is more difficult today because of how environmental challenges have become much more complex for organizations. In the face of complex challenges, a leader, no matter how skilled and otherwise effective, cannot simply step into the breach, articulate a new vision, make some clarifying decisions, and proclaim success...

Developing High Performance in the Top Management Team Published: Monday, November 23, 2009 No organization can prosper with a poorly performing top management team. Unfortunately, top executives who are best positioned to address the problem, often doesn't realize it exists...

Building the Resilient organization Published: Monday, November 16, 2009 Once again, hard times and new business challenges are upon us. Is your organization ready? Are you prepared to overcome yet another set of transformations? ...

Rebuilding Trust Relationships in the Radically Changed Organization Published: Monday, November 9, 2009 Most leaders strive to build trusting relationships in their respective organizations. However, they are also under intense pressure to make smart decisions quickly on allocating scarce...

Leading and Helping People in a Time of Change Published: Monday, November 2, 2009 The rate of change continues to accelerate as organizations attempt to learn new ways to respond to changing markets, new technologies, new customer expectations, and fierce competition...

Coopetition: A New Way of Approaching Strategy Published: Sunday, October 25, 2009 Strategic management field is currently facing a number of new and unexpected challenges which find their roots in the restless dynamics of environmental change and firms' strategic action and thinking...

Rebuilding Loyalty in the Changing Organization Published: Monday, October 19, 2009 Organizational forms have changed in the early 21st century. The number of virtual organizations is on the rise with the advent of technology, high speed Internet communications, and innovative business operational models...

Managing Through Transitions Published: Monday, October 12, 2009 One of the most challenging parts of being a manager is handling the human side of the people we manage. We all bring our emotions, values, and past experiences with us to our jobs, and those things influence our reactions to workplace situations...

Leading People Through Large Scale Change Published: Monday, October 5, 2009 An organizational transformation is characterized by scale-it affects all or most members of the organization; by magnitude-it involves significant alterations from the status quo; by duration-the change program lasts for months if not years; and by its strategic importance...

Human Error and The Fallacy of Blaming Published: Monday, September 28, 2009 The concept of human error has a prominent place in the history of human factors. When there is a failure in a system where the human is a component, a strong tendency exists to blame the human... 

Service Quality in the Era of the Internet Published: Monday, September 14, 2009 Online businesses promise lots of things, but giving customers a "total quality experience" should be the most important promise an online business makes. At QBS, we believe that building "corner store" customer relationships is essential to a successful e-business...

Leading a Leadership Team Published: Monday, September 7, 2009 Seven decades ago, the great Chester Barnard wrote a book that turned out to be a classic in explaining what executives must do to help organizations succeed.  The title of the book is "The Functions of the Executive"...

Strengths-Based Management for Transforming the Workplace Published: Monday, August 24, 2009 What do those managers who bring out the best in others do that makes them so successful at engaging people? These managers do a lot less problem-solving than traditional ones...

Clarity: The Essence of Collaborative Organizing Published: Sunday, August 16, 2009 The ability to communicate straightforwardly is a much needed quality and competence in contemporary organizations. The way people communicate with one another internally determines their capacity to develop collaborative relationships and to learn from each other...

QBS: PR's Top Management Consulting Firm Published: Thursday, August 13, 2009

The prestigious newspaper Caribbean Business ranked QBS, Inc. as the largest Puerto Rico's Management Consulting Firm.  The ranking was published on Thursday, August 6, 2009.

We thank all our customers for the opportunity of being part of their transformation journeys.  Stronger than ever, our team continues to develop vanguard research-based products that contribute to build stronger organizations.

People Management: The Key to Successful Mergers and Acquisitions Published: Sunday, August 9, 2009 Mergers and acquisitions are today a common practice as companies try to improve their competitive position in a global marketplace...

Trends that are Shaping the World Competitiveness Landscape Published: Sunday, August 2, 2009 The just published 2009 World Competitiveness Report by the Institute of Management Development (IMD), located in Switzerland, provides one of the earliest global assessments of the competitiveness landscape that emerges from the economic crisis and how it affects nations and enterprises...

Social Intelligence: A prerequisite of the 21st Century organization Published: Sunday, July 26, 2009 A fundamental dilemma for contemporary business players is that, while economic constraints continue, the internal and external environment is demanding a socially intelligent type of organization...

A Trilogy of Urgent Solutions Published: Sunday, July 19, 2009 For the past two years, our research and development institutes have been very active developing what we have called the Trilogy of Urgent Solutions to help organizations overcome the present crisis...

Ramón Rivera, President and Coco Morales, Retired Published: Wednesday, July 15, 2009 Retirement is the time when we most often find the opportunity to reconcile organization's goals and the leader's goals.  The negotiation over the appropriate length of a leader's tenure is a complex event... 

Getting Superior Results Through Organization Design Published: Sunday, July 12, 2009 Designing organizations is much more than moving the boxes...

Engagement: The Independent Variable Published: Sunday, July 5, 2009 For any organization, the most valuable source of high performance and competitive advantage is a workforce that consistently performs at its best... 

Leading Together in Tougher Times Published: Sunday, June 28, 2009 Creating direction,alignment, and commitment-the work of leadership is becoming moredifficultthan ever. Leadership has become more difficult because ofchallenges that are not just complicated but also unpredictable...

Are you a Credible Leader? Published: Sunday, June 21, 2009 At the bottom line, it is credibility that provides the foundation of leadership. The effective practice of leadership involves a complex interplay of critically important elements... 

Driving Positive Change With Positive Inquiry Published: Sunday, June 14, 2009 This is a time of tremendous call and promise for business, government and society for a different approach to produce results; an opportunity for positive organizational change...

Time to Test Your Business Model Published: Sunday, June 7, 2009 As the worst recession in recent history takes root worldwide, business leaders are doing what they are used to do in tough times: cutting costs...

Trust II: A Delicate Porcelain Vase Published: Sunday, April 5, 2009 A few weeks ago in this column, I addressed the topic of Creating a trustworthy organizational culture.  Up today, I have received many requests for expanding a little more about these psychological and organizational dynamic... 

The Principle of Incompatibility Published: Sunday, March 29, 2009 The great mathematician A.L. Zadeh (A Meaning Representation Language.  Berkeley college of Engineering, University of California), has developed computer algorithms to handle fuzzy concepts.  He suggests that no system as complex as a human being can be dealt with traditional quantitative analytic techniques...

Collapse: How Societies Choose to Fail or Succeed Published: Saturday, March 21, 2009 In a very profound and interesting book, Collapse: How Societies Choose to Fail or Survive, Jared Diamond explores a number of ancient and modern societies and why they failed or succeeded.  The author identifies twelve significant environmental factors that need to be addressed... 

Creating a Trustworthy Organizational Culture Published: Sunday, March 15, 2009 In Puerto Rico, and inside of its institutional systems, there is an urgent need to work with the task of trust building, which is the bedrock for inter-sectorial relations building, interorganizational relations building, community building, team building, effective communication and healthy management... 

The Business of Value Chain Published: Sunday, March 8, 2009 A useful concept and tool for assessing competencies and analyzing business units within organizations is that of the VALUE CHAIN.  It describes the business or the organization in terms of the activities that have been chosen to undertake in order to be able to compete... 

QBS On Strategy, Business Models and Innovations Published: Sunday, March 1, 2009 To create and to cultivate a value-generating organization, leaders need a soundable external perspective on the world, the market and its developments... 

Creating Value: The New Name of the Game Published: Sunday, February 22, 2009 Strategic decisions are those that affect the long-term well being of the organization.  There will be a core number of decisions that shape the future of the business...

Appreciative Leadership for a Diverse World Published: Sunday, February 15, 2009 The challenge for organizations around the globe, and also for those in Puerto Rico, is to adapt with intelligence to the turbulent world and local economy...

Dr. Branton Shearer Guru of MI in Puerto Rico Published: Sunday, February 8, 2009 This next February 20, 2009, will be visiting Puerto Rico the great international scholar, researcher, professor and multiple intelligence expert, Dr. Branton Shearer... 

Human Resources Policies and Culture Published: Sunday, January 11, 2009 To ensure the alignment with strategy, leaders and senior management must implement appropriate human resources policies...

The M.I.T. Manifiesto, a Triple Bottom Line Published: Sunday, January 4, 2009 The M.I.T. Manifiesto is a soundable research, knowledge and action oriented statement prepared by a working technical team of Sloan faculty members calling for future organizations to transform...

Eduardo Arroyo On Usable Knowledge Published: Sunday, December 28, 2008 The British political philosopher and economist John Stuart Mill, the leading liberal thinker of the nineteenth century, wrote in one of the best books I have ever read, On Liberty, that “ages are no more infallible than individuals”...

Education for Economic Growth Published: Sunday, December 21, 2008 The competitiveness education of the purtorrican youths should prepare them for their integration into the 21st century global reality.  Our next education system has to create global citizens... 

Management as Touching People’s Life Published: Sunday, December 14, 2008 A good friend asked me yesterday what was the most important thing about management that I can point out to him.  My answer was RELATIONSHIPS. That is the main thing we have...

Creating Prosperity for the Future Puerto Rico Published: Sunday, December 7, 2008 Prosperity is the capacity of an individual, group, sector or nation to provide shelter, nutrition, and other material goods that enable to live a quality life, according to their own definition...

Leadership as Learning to Change Lives Published: Sunday, September 7, 2008 Human beings in general pragmatics on most social and political issues, meaning that they value economic progress, democratic rule-participation, freedom, opportunity, local culture, and security... 

Leadership: Going Beyond Your Expiration Date Published: Sunday, July 27, 2008 As part of our intellectual and professional responsibility we are required to research, read, assess and establish what is new in the world of knowledge to the fastest way to leadership and high execution... 

Crossing the Line of Sixty: Having Knowledge, Using Knowledge Published: Sunday, July 20, 2008 All my life, I have been a runner, a jogger, so as I as I crossed the line of the sixty years, and having faced the death of good friends and that of my beloved father, I am reading, researching, studying and jogging as usual, but thinking, reflecting and praying more... 

The Longest Journey is the Journey Inward Published: Sunday, July 6, 2008 It was Mahatma Gandhi who said that you must be the change that you want to be.  Change is an inescapable part of social and institutional life...

A Bright New Future for My Father Published: Sunday, June 29, 2008 This past week my father, Manuel Ángel (Piculín) Morales, passed away.  So, I have been immersed in a kind of profound psychology of tears, sorrow, anguish, dread and light anger... 

Norman Maldonado and the Built to Serve Rotary International Published: Sunday, June 22, 2008 The Rotarian International is a built to share and to serve organization to demonstrate a labor of love.  For quite sometime now, its member have reflected a huge, humble, quiet, and discrete desire and passion to serve others in Puerto Rico... 

Avoid the Defect, Smart People Look Stupid Published: Sunday, June 15, 2008 In the brain, nerves provide one another with messages of two kinds:  those that excite the receiving cell into more activity and those that inhibit the recipient’s activity.  The human challenge is always that of creating a healthy balance between inhibitory messages and excitatory ones... 

A Message to Everyone: Try Practical Dreaming Published: Sunday, June 8, 2008 In Puerto Rico, sometimes, people believe that change is very difficult, and that no one has the power to make substantial modifications...

Héctor Reichard and Community of Friends Published: Sunday, June 1, 2008 The other day my good and distinguished friend Héctor Reichard invited me to a dialogue between friends. It was a form of discourse (people from all ideologies) in which we shared calmly together to find possibilities rather than fighting to make sure our particular ideas prevail... 

Society’s Larger Knowledge Challenges Published: Sunday, May 25, 2008 The knowledge society is a social and economic system that develops and engages the intelligence, the business judgment, and the wide-system responsibility of all its sectors and members... 

The Smart, Well-Informed and Wise Organization Published: Sunday, May 18, 2008 Norbert Weiner, the great mathematician behind the concept of cybernetics, suggested in 1964 that the technological revolutions impacting and connecting the globe would put supreme demands on the profoundness of our characters and intelligences...

A Shout: Work Is Love and Trust Made Visible Published: Sunday, May 11, 2008 Please readers accept this shout.  The hooks exist in the human character to link and relate people more productively and more responsible than they are in most of today’s work settings... 

A Purposeful Education for the Egalitarian Society Published: Sunday, May 4, 2008 Some inequalities found in the last century organizations come form differences created by the hierarchy chain of command design.  We have spent all our lives teaching that if you want to change behavior, you have to change the structure of organizations, thus the patterns of interactions between people... 

Managing Constructively the Informal Organization Published: Sunday, April 27, 2008 Many organizational deficiencies are compensated by the informal organization, which works intensively to make the connections across the boundaries of the institutional reality... 

Many organizational deficiencies are compensated by the informal organization, which works intensively to make the connections across the boundaries of the institutional reality. The formal and the informal organizations need each other, and traditi Published: Sunday, April 20, 2008 The challenge in intelligent organizations is to establish strong and efficient community (healthy common unity) so that everyone contributes leadership... 

Healthy and Unhealthy Anger Management Published: Sunday, April 13, 2008 Daily, we hear the expressions of “blowing your stack”, “letting off steam”, “letting someone have it”, “being totally ticked”.  Anger is often described with these negative phrases.  Indeed, anger is a fact of life... 

PIA, QBS, Physicians On Culture-Behavioral Change Published: Sunday, April 6, 2008 Three decades ago, I came in direct contact with Dr. Albert Bandura, one of the founding fathers of Social Learning Theory.  He was a wise man, always willing to share ideas, research and knowledge.  Bandura heavily influenced my thinking about human and organizational change...

Dr. Joseph M. Juran: The Quality Transformation Gentleman Published: Sunday, March 30, 2008

The very, very distinguished engineer, lecturer, professor, manager, executive and author of vital and importants books about quality and competitiveness died a few weeks ago, at an age of 104 years...

The Law of Organizational Variety Published: Sunday, March 23, 2008 Amitai Etzioni, a distinguished public policy researcher, alerted us that only 10 percent of the resources available in any social system are used to change and innovation at any one time, not because there is an upper limit on the ability of a community to use it own resources but, more likely, because inbred passivity and dependance... 

Colonel Ramón M. Barquín: One of the Greatest of His Generation Published: Sunday, March 16, 2008 Sadly, this week passed away Colonel Ramón M. Barquín, a great man, with whom I have been a closed friend for many years.  The Barquín and the Consuegra families have been part of my extended siblings... 

Revolutionary change Strategy as a Competitiveness Challenge Published: Sunday, February 24, 2008 To some people to word revolutionary is too much of a strong management concept.  From a competitiveness strategy perspective it is always a very important description... 

7 Organizational Strategies for General Managers Published: Sunday, February 17, 2008 After strongly researching the cutting - edge ideas and wisdom tools for general managers and other executives in the next decade, the topics are those of: strategy, technology-innovation, customer focus, global awareness, psychological sensitivity, leading change, structuring partnerships - alliances, radical compensation systems...

The Challenge of Teamwork for the Future Published: Sunday, February 10, 2008 During the last decade things changed so drastically that the issue is not anymore about finding a job, but about finding work.  Before the Industrial Revolution, people didn’t have jobs... 

Showing Respect for Culture Transformation Published: Sunday, February 3, 2008 This is statement to executives and managers who want to understand the profound, difficult and complex task facing them today:  how to transform the work culture of their respective organizations without exposing them to unacceptable risk and without causing harm to the people... 

The Behavioral Requirements for Change Agents Published: Sunday, January 27, 2008 I am often asked about the behavioral attributes of change agents within any institution.  My answer is fairly quick, after having researched this challenge for more than thirty years...

Beyond Human Resources: The Science of Human Capital Published: Sunday, January 20, 2008 As managers and supervisors abandon the old paradigm of manager as police, manager as inspector, or manager as prosecutor, the need to discuss new concepts, skills, and behaviors regarding management arises. In the wake of the learning organization...

Managing in a Time of Changing Published: Sunday, January 13, 2008 The market economy is undergoing several and simultaneous transformations. These transformations or ages are striking insofar as each of them seems plausible on its own, but when taken together, they might question or contradict each other. Thus, we should not try to find a general theory of economic or social change...

Ultimate Performance Published: Sunday, January 6, 2008 A model for organizational performance is frequently useful in helping business and teams decide what performance interventions they need to undertake...

Make a Great Impression on the Customer (MAGIC) Published: Sunday, December 30, 2007 Customization became an important concept during the 1990s. It was synthesized in expressions like `The customer is king` and `We try harder`. In their constant efforts to attract customers, companies promise to do everything...

Empowerment and Motivation Published: Sunday, December 23, 2007 Empowerment is the process of entrusting resources to others and creating the conditions for them to act.  It is the principle instrument of management in the human capital economy...

Coaching for Specific Challenges and Capacities Published: Sunday, December 16, 2007 Our own research revels that both in the U.S. and Puerto Rican locations, corporate demand for executive coaching, mentorship and leadership development has double since the early nineties...

Emotions and Reasoning at Work Published: Sunday, December 9, 2007 Hot buttons refer to the conditions that have particularly strong meaning for the individual (either positive or negative) and that lead that person to behave dysfunctionally and defensively... 

Emotions Based Marketing Published: Sunday, December 2, 2007 Emotions are sensations with a message. There are hundreds of emotional words, but people have a hard time listing more than ten when given one minute to do so...

A Psychology of Thanks Giving Published: Sunday, November 25, 2007 There is a time of every human being when a sense of gratitude for blessings in his/her life should overflow into the desire to reach out and help others. It is about giving a lit bit of inspiration and love showing that we care and offering...

Creating Knowledge by Learning, Experimenting Published: Sunday, November 18, 2007 We are living in a world filled with millions of knowledge professionals, researchers, adviser, consultants and assistants.  The integration between human knowledge agents and technological agents is seamless, often making difficult to establish who contributes what...

Becoming a More Agile Leader Published: Sunday, November 11, 2007

Our own leadership research describes one of the primary roles of leaders as being meaning makers, as structuring a confusing and ambiguous environment toward some unifying purpose... 

Thoughts and Emotions, Words and Behaviors Published: Sunday, November 4, 2007 We all, as human beings, need to reflect upon several positions, opinions and perspectives, and reexamine our beliefs about them... 

Leadership Agility and Flexibility Published: Sunday, October 28, 2007 Creativity, innovation, breakthrough strategies, transformational change and the flexibility to feel the promise in perilous times are very important dimensions of working realities and they should capture the imagination of execution leaders... 

Understanding and Avoiding the Hate Trap Published: Sunday, October 21, 2007

A strong sense of injustice resulting in bitterness and resentment in commonly coupled with extreme anger.  The net result of this dangerous mix is hate, a truly toxic emotion at all times in all persons...

Creating a Robust Organization by Building a Change Oriented Workforce Published: Sunday, October 14, 2007 Like a lot of others things in life, organizational change doesn’t happen because it makes good sense, or because someone says it ought to... 

The Dynamics of Virtual Teams Published: Sunday, October 7, 2007 Pieces of research are already in the street and the indicate that virtuals teams differ from conventional teams in that they show greater diversity in work norms and expectations, greater reliance on technology...

Serving People is an Obligation and a Privilege Published: Sunday, September 23, 2007 In an age characterized by an exponential amount of products and services and declining consumer satisfaction, customer loyalty is a fundamental condition to the financial success of all kind of organizations... 

Compassion in the World of Pain Published: Sunday, September 16, 2007 We have always approach consulting and teaching as a public life venture, and we have done so with an honest sense of hope.  Thus, we have shared with many friends, students, colleagues and customers the need to overcome, in any context or reality...

Solution Talk Marketing Published: Sunday, September 9, 2007 There is this approach in behavioral sciences that challenges the assumption that solutions are always related to problems, and even questions the relevance of the notion of causality to changing and influencing human behavior... 

The Globalization of Business and its Leaders Published: Sunday, September 2, 2007 We are all living increasingly global lives.  But leaders, general managers and directors within manufacturing plants are more global than most.  As the new century dawns we are beginning to see and understand the importance and the challenges...

Leadership and Designing Organizations to Change Published: Sunday, August 26, 2007 Within the field of organizational design and management sciences, scholars, researchers and practitioners are currently working with two core questions: what might organizations do differently to respond quickly and effectively...

Supervision is Teaching, Show Knowledge and Candor Published: Sunday, August 19, 2007 Supervision (being capable of demonstrating that you have a super vision), as an activity, falls somewhere of overlap between teaching and counseling. Regarding of differences among these endeavors it is more a matter of social and academic labeling...

The Process of Assertive Communication Published: Sunday, August 5, 2007 In the extraordinary book of C. Stern, The Gates of Repentence, there is this beautiful statement that once the human being comes to terms with God, repents and receives forgiveness; a new heart I will receive, a new spirit will be placed within me...

The Globalization of Professionals and the Invisible Cultures Published: Sunday, July 29, 2007 Globalization has made very evident the capacity of transmitting values that are increasingly shared by many countries.  Some of these values are: investment, saving, hard work, education, organization, discipline, environment, production and open world view... 

The Study of History, Theory and Plaza Las Americas Published: Sunday, July 22, 2007 Last week, at a lively Rotary Club of San Juan lunch meeting (which by the way is presided by distinguished Dr. Norman Maldonado), a good friend asked if it was still necessary to study history and theory in order to understand society and institutions of all kinds. What a demanding question to answer in five minutes!...

The Craft and Risk of Strategic Decisions Published: Sunday, July 15, 2007 Strategic management involves making decisions now in anticipation of the future.  The challenge here is that the chosen strategy has to afford the promise of a reasonable return.  Since the future is unknown and possible...

Intangible Assets, Change and the Process of Creating Value Published: Sunday, July 8, 2007 As part of our daily work, we constantly educate about the importance of intangible assets.  The market capitalization of different companies is increasingly dependent on such assets, and this trend is growing very fast.  This new reality has enormous implications for how to conceptualize...

Leadership in the Knowledge Intensive Organization of the Future Published: Sunday, July 1, 2007 In the previous century leadership was interpreted in the context of a hierarchical organization, not to say a bureaucracy, where all decisions recognized as important rose to the top. Hence, the over emphasis of the person at the top... 

Specifics Leadership Challenges While Managing Change and Transitions Published: Sunday, June 24, 2007

The profound theory of coaching is that if you want to lead people in any direction you need to meet them where they are.  It is easier saying it than doing it, plus acknowledging that leaders grow and that this growth is essential to achieving higher levels of success, moreover in times of transition...

Social Learning and the Knowledge Society Published: Sunday, June 17, 2007 As the research clearly states, cultural intelligence includes the components of fresh and actualized knowledge (a historical perspective is more than necessary), profound thinking, and all sorts of skill, involving emotional intelligence...

The Secret of Finding What You Like Published: Sunday, June 10, 2007 The key to engage in the complex, but yet interesting journey of finding what you really like is to feel, pray and think long term.  Establish your vision and your goals, meaning where do you want to be five and ten years down the road...

Mastering the Behavioral Laws of Persuasion Published: Sunday, June 3, 2007 If you go deep into behavioral sciences you will find powerful tools, techniques and strategies of healthy, constructive and effective persuasion.  The ability to communicate persuasively is a skill that can be used in all aspects of personal, business...

Knowledge Creation and Intellectual Colonialism Published: Sunday, May 27, 2007 There is and interesting organizational paradox: while organizations search the world over to benchmark best practices, very often there is a vast treasure of knowledge and know-how hidden right under their noses, in the bright minds of their own people, in their often unique structure of operation...

Emotional Intelligence for a Global World Published: Sunday, May 20, 2007 The emotional intelligent executive understands how people with different backgrounds and educational framework simplify reality and decision-making processes... 

Decision Making Across Organizations Published: Sunday, May 13, 2007 All my life, I have been fascinated with two organization theory problems: leadership and decision making...

Large Scale Institutional Change Published: Saturday, May 5, 2007 A prominent executive inPuerto Ricoasked me: what is a large scale institutional change? I was fast to respond that it a lasting transformation in the character of and organizational system that significantly alters its execution... 

Coaching the Mindful Executive Published: Sunday, April 29, 2007 In the 21st century, executives who do not keep their skills up-to-date run de risk of losing or becoming unnoticeable or irrelevant in their undertakings.  So, these days everybody is talking about executive competencies... 

Leadership with Cultural Intelligence Published: Sunday, April 22, 2007 Leadership is about learning and behaving with people skills, about being knowledgeable on matter of understanding human interactions, and gradually reshaping or adjusting your thinking to be more empathic with the work environment...

The Secrets of Strategic Execution: Lessons for Human Resources Management Published: Sunday, April 15, 2007 The execution of a business strategy is about translating plans into results.  It is the responsibility of business executives to assure execution, and that is not always an easy task...

Thoughts and Emotions, Words and Behaviors Published: Wednesday, April 11, 2007 We all, as human beings, need to reflect upon several positions, opinions and perspectives, and reexamine our beliefs about them.  A person should keep very few things as secret and be aware that the vast majority of secrets are not positive... 

Culture as a Mutual Obligation Published: Sunday, April 1, 2007 What are the three critical factors in achieving higher levels of competitiveness, of change and transformation? Culture, culture and culture.  Of course strategy, infrastructure, technology, innovation and measurements are all necessary enablers a none alone are sufficient. Rather they must all work in concert to achieve sustainable success... 

Democracy, Culture and Cohesion Published: Sunday, March 25, 2007 We are living complex times, full of competitiveness challenges.  At a societal level this, condition requires of economic growth, government agility and facilitation, robust industry sectors, solid infrastructure and healthy social and political cohesion.  At an institutional or team level, the competitiveness drive demands agreement and trust regarding goals...

A Mandate for Leaders: Don’t Leave Change to Chance Published: Sunday, March 18, 2007

Like a lot of others things in life, organizational change doesn’t happen because it makes good sense.  Or because someone says it ought to. Building the right infrastructure to facilitate change is critical to ensuring the success of these breakthrough transformation ventures...

Opportunists, Allies, Adversaries and Opponents Published: Sunday, March 11, 2007 When to change, establishing the scale of change, stressing the locus of change and providing the resources for change are some of the key change management decisions facing strategic executives and leaders...

A Process-Based Organization Published: Sunday, March 4, 2007 An increasingly competitive environment requires ever-higher levels of corporate execution.  It is often acknowledged that the bureaucratic structure inhibits this achievement.  The traditional vertical division of work into functions, then into departments within these functions, and finally into tasks certainly permits high degree of specialization as well as a decision hierarchy...

Innovation: The Long-Term Competitiveness of a Company Published: Sunday, February 25, 2007 In a rapidly changing world, a strategy for innovation is essential to wealth creation and survival.  The long-term competitiveness for any company is assured only if it possesses the capability for continuous renewal through innovation and the development of new business opportunities... 

Intellect Is Required to Understand the World Published: Sunday, February 18, 2007 Strategic management is the tasks of creating organizations that generate value in a turbulent world over an extended period of time.  This action is a profound process by which companies are transformed from one state to another, in response to a changing, turbulent, uncontrollable and global world... 

A Structure of Psychological Aspirations for Organizations Published: Sunday, February 11, 2007 Developing a sense of the future is an important component in the strategic management process for any institutional system. People in all types of organizations have a interest in the future of the system, and believe that leaders should give reasonable answers to questions...

About Business Models and Innovation Published: Sunday, January 21, 2007 In a very interesting book, Capitalism, Socialism and Democracy, Joseph A. Schumpeter coined the term “creative destruction” as a business and economic ongoing process, stating that if companies (and organizations) stick to thing as usual they will not live forever... 

Authentic Experiences and Living Time Published: Sunday, January 14, 2007 A philosopher once said that understanding time alleviates problems with time.  There is a distinction between clock time and lived time.  The former is measured, and its steadiness depends on mechanisms external to the self.  The latter is felt, experienced, perceived, lived and thus real...

Ideas, Values and Emotional Energy Published: Sunday, December 17, 2006 Education is about helping human beings to open their minds for encountering the challenges of life, and, as a direct consequence of this kind of profound learning venture, experiencing...

Culture Creates the Context for Execution Published: Sunday, December 10, 2006 Although closely related to the idea of control through commitment and socialization, the topic of organizational culture is somewhat distinct. Commitment is one important mechanism through which strong cultures...

Lessons for Personal and Professional Success Published: Sunday, December 3, 2006

The playwright George Bernard Shaw said, “The reasonable man adapts himself to the world.  The unreasonable one persists in trying to adapt the world to him.  Therefore, all progress depends on the unreasonable man”... 

Thanksgiving and a Grateful Heart Published: Sunday, November 26, 2006 There is very profound passage in the Bible (Luke 17:15-16), where one of those who the Lord helped came back and with a loud voice glorified God, and fell down on his face at His feet, giving thanks.  And he was a Samaritan...

Innovation without a Method is just Luck! Published: Sunday, November 12, 2006 Innovation is everywhere.  Well, the word, at least.  Search any company's website...

Reflections for the Parade of Future Leaders Published: Sunday, November 5, 2006

Organizational research clearly points toward the importance of legends in helping to develop an identity of any sort, particularly those legends that help people to triumph over very difficult conditions and realities... 

Assessing The Executive Leader’s Effective Behavior Published: Sunday, October 22, 2006

During the last 16 years QBS has dedicated its efforts to helping executive leadership teams achieve differentiating performance in their organizations. Our interventions have helped leadership teams to develop and implement strategies…

The Executive Leadership and the Management of Symbols Published: Sunday, October 15, 2006

Joseph L. Bower, a great organizational sciences scholar, has sated (The Two Faces of Management and Statecraft, Strategy and Organization Leadership) that leaders use their symbolic power to persuade, along with their actual power to command, in order to initiate action.  In this sense, running a company is like good politics, because you are always...

QBS: An Organization Built to Last Published: Sunday, October 8, 2006 According to the organizational sciences, organizations are artificial systems created by humans to address complex tasks, which are not necessarily condemned to growing, aging and dying...

Ramón Rivera, President and Coco Morales, Retired Published: Sunday, October 1, 2006

Retirement is the time when we most often find the opportunity to reconcile organization’s goals and the leader’s goals.  The negotiation over the appropriate length of a leader’s tenure is a complex event... 

Executive Leadership and the Psychology of Retirement Published: Sunday, September 24, 2006

After working with many family businesses, I can fairly say that top leadership succession is largely influenced by the heroic self-concept of the departing leader... 

Overcoming Anxiety in a World of Stress Published: Sunday, September 17, 2006

Scientists and philosophers have instructed that anxiety can be understood as repeating the trauma of birth, which is the most spectacular change a human being will ever experience. This metaphor dramatically reveals that pain can be the door to a new life, since in birth there is pain for both the mother and the child…

Best Place to Work or Having the Best Employees Published: Sunday, September 10, 2006

Most organizations have developed explicit strategies to optimize resources such as capital, technologies, brands and process capabilities. Yet today, many of these companies come to us to help them to articulate effectively their strategies…

Why Study Organizations? Published: Sunday, September 3, 2006

An eager student asked me, why should we study organizations? My answer was because they are large, medium and small contexts in which we exist and respond and which we adapt to in varying degrees or leave…

Counting Our Blesssings, Thanks to God Published: Sunday, August 27, 2006

There is a time of every human being when a sense of gratitude for blessings in his/her life should overflow into the desire to reach out and help others. It is about giving a lit bit of inspiration and love showing that we care and offering…

Advisers, Knowledge and Power Published: Sunday, August 20, 2006

Organizations need to develop a kind of advocacy system for knowledge gathering. Executives are best served when the organization sets up several independent units or teams composed of people who are pulled away from their organizational homes...

Great Institutions Are Built On Great Ideas Published: Sunday, August 13, 2006

Institutional values, whether explicitly stated and formalized or implicit and informal, influence day-to-day practices as well as stakeholder specific goals and strategies...

QBS on Stakeholder and Loyalty Management Published: Wednesday, August 9, 2006 A stakeholder strategy provides a road map for an organization to forge new relationships with strategically important stakeholders and also to reorient or extend existing relationships...

Don`t Ask Me to Think, Give me the Facts Published: Sunday, July 30, 2006  If we want to develop and deepen the capacity for relationship and connectedness at the heart of good professionalism, we must understand and resist the perverse draw of the disconnected life...

Coaching and Mentortship: Creating Champions Published: Sunday, July 23, 2006  Our own research revels that both in the U.S. and Puerto Rican locations, corporate demand for executive coaching, mentorship and leadership development has double since the early nineties. The reason is very clear...

The Psychology of Shame Published: Sunday, July 16, 2006 From many studies of people learning, performing and using leadership skills one can make the point that shame is a core impediment to well-intentioned, normal people having learning dialogues...

The Spiritual Congruence and the Healing of the Heart Published: Friday, July 7, 2006 The starting point of a change process, though sometimes silent and barely visible, can be described with some psychological precision. It occurs when isolated individuals, who suffer from a situation that needs changing...

Human Resources Contribution to Strategy Execution Published: Sunday, July 2, 2006 Most organizations have developed explicit strategies to optimize resources such as capital, technologies, brands and process capabilities. Yet today, many of these companies come to us to help them to articulate effectively their strategies...

936, Innovation, Technology, and Social Progress Published: Sunday, June 25, 2006

There are not many souls that dare not to recognize the vital role of section 936 of the U.S. Internal Revenue Code for creating jobs and for industrializingPuerto Rico...

Reform, Gridlock, Despair, and Hope Published: Sunday, June 18, 2006 I will like to share with the readers a question related to institutional reform: Is it possible, here in Puerto Rico...

Educate for Flexibility Published: Sunday, June 11, 2006

In the knowledge society, people interested in education can readily appreciate the value of a pedagogical methodology that is unique, special, radically different from the customary and the accepted, undermining of old tradition...

The Games Begins Now! A Formula to Stop Talking and Start Walking Published: Sunday, June 4, 2006

During the course of the last weekPuerto Ricohas seen a plethora of publications and other fables that have been stirring on the news and other media regarding our current situation.

The Age of Competitiveness Published: Sunday, May 28, 2006  We are living in a connected world, where political and geographic frontiers take a back seat to economic networks and linkages. Some may claim that this has always been the case...

The Meaning and Force of Leadership Published: Sunday, May 21, 2006

Our own leadership research describes one of the primary roles of leaders as being meaning makers, as structuring a confusing and ambiguous environment toward some unifying purpose. In times of uncertainty, when people could be feeling that the meaning of work and even like has be lost... 

Strategies for Coping with Anxiety Published: Sunday, May 14, 2006 Scientists and philosophers have taught that anxiety can be understood as repeating the trauma of birth, which is the most spectacular change a human being will ever experience...

The Purpose of Creating a New Social Design Published: Sunday, May 7, 2006 The older I get and the more I study the contemporary social reality, the more I feel we need to think wild about the possibilities of the future of our society...

Christian Faith and the Making of a Better Society Published: Sunday, April 30, 2006 This early morning, I met with a very distinguished person who promptly asked if I was a Christian. Absolutely, I said, and let me explain a little. My faith, as a Christian, is grounded not in my ability to solve problems, but in Christ’s love...

Destruction or Transformation Published: Sunday, April 23, 2006 There is an increasing paradox between today’s workforce and the workplace and the institutions, policies and external (global) realities that support them. If we don’t pay attention to this delicate tension, we run the risk of having a workforce and an economy holding back from reaching fair potentials...

The Knowledge Economy and Work Published: Sunday, April 16, 2006 The market economy is undergoing several and simultaneous transformations. These transformations or ages are striking insofar as each of them seems plausible...

The Way You Think, The Way You Act Published: Sunday, April 9, 2006

Crazy wisemen, such as Mitroff, Churchman, Ackoff and Landau point to five archetypal ways of thinking and reaching decisions...

Sources of Organizational Success Published: Sunday, April 2, 2006 The development of human resources strategies designed to bring the self-leadershio capability of people...

Boosting Organizational Morale Published: Sunday, March 26, 2006 Behavioral sciences research clearly states that morale is an elusive quality. It`s a feeling that`s created within every employee. It`s a state of mind and emotions. It`s about attitudes of individuals and teams toward their work, their environment...

The Art and Practice of Leadership Mentoring Published: Sunday, March 19, 2006 As managers and supervisors abandon the old paradigm of manager as police , manager as inspector , or manager as prosecutor , the need to discuss new concepts, skills, and behaviors regarding management arises...

M.A.D. ; Making a Difference Published: Sunday, March 12, 2006 Leaders are prepared for every eventuality, including the resistances to be expected when one challenges a system or an organization to perform with higher standards...

The Tyranny of the Urgent Published: Sunday, March 5, 2006 A philosopher once said that understanding time alleviates problems with time. There is a distinction between clock time and lived time...

The Culture of the Heart of the Philosopher Subirats Published: Sunday, February 26, 2006 Pedro Subirats Camaraza is a great philosopher and an extraordinary friend. The other day we met and he shared some of his late work, that I am summarizing in this article through my christian, very christian lense...

Execution Improvement: Making it Happen Published: Sunday, February 19, 2006

There is no strong and quality performance without a little fanaticism in the performer. What the organization as a collectivity succeeds in achieving is organizational performance. It is not the performance of an individual or a small group but the net result of the combined efforts of all individuals and groups in the organization...

Developing Social Intelligence Published: Monday, February 13, 2006 Hot buttons refer to the conditions that have particularly strong meaning for the individual (either positive or negative) and that lead that person to behave dysfunctionally and defensively...

Showing Gratitute and Achieving Success Published: Sunday, February 5, 2006 There is a time of every human being when a sense of gratitude for blessings in his/her life should overflow into the desire to reach out and help others. It is about giving a lit bit of inspiration and love showing that we care and offering ...

The Road to Success is Always Under Construction Published: Sunday, January 29, 2006 The playwright George Bernard Shaw said, “The reasonable man adapts himself to the world. The unreasonable one persists in trying to adapt the world to himself...

Creating and Capturing Value in Complex Times Published: Saturday, January 28, 2006 In a previous article we stressed the point that a business model is the entire system for delivering value to customers...

The Rules of Loyalty Published: Saturday, January 21, 2006 I was in this class of graduate students explaining the work of Adam Seligman, The Problem of Trust, stating that trust became the glue of social relations when people broke free from the shackles of the agrarian communities in which respect, hierarchy and identity were wrapped up with tightly and traditional...

The Gemba-Kaizen Management Approach Published: Sunday, January 15, 2006 During the last fifteen (15) years, our team has been researching and practicing the Gemba-Kaizen approach to management in many organizations. This management philosophy and methodology originated in Japan and was further developed in the western world, particularly during the last ten (10) years...

The Sociology of Organizations Published: Sunday, January 8, 2006 The cultural anthropologist Edward T. Hall explains the elements of culture in his classic and beautiful book “The Silent Language”. His elaboration can be applied to the organizational setting and the strategic initiatives leaders and executives can take to become fluent in organizational culture...

The First Mission of the Family is Educational Published: Friday, December 30, 2005 Creating the Puertorian society of the future it is a matter of shoring-up our economic growth and development. But it is also a matter of personal and social renewal. There are two key dimensions for this kind of titanic

Understanding and Working in Complex Organizations Published: Saturday, December 24, 2005 An eager student asked me, why should we study organizations? My answer was because they are large, medium and small contexts in which we exist and respond and which we adapt to in varying degrees or leave. Population growth and relative progress have resulted in an organizational population explosion...

What Every Should Know About Lean Manufacturing Published: Sunday, December 18, 2005

When Bob Womack, author of The Machine that Changed the World, first visited Toyota’s manufacturing plants in Japan, he was so impressed by the efficiency of the manufacturing system they operated that he coined the term: lean manufacturing. Today, lean manufacturing or lean enterprise encompasses a group of concepts, practices, and tools, initially developed byToyota, to compete worldwide...

Decision Making is the Heart of Strategy Published: Sunday, December 4, 2005 A fundamental organizational challenge is that of establishing the causes and consequences of patterns of decision making that interfere with vigilant information processing. The research question is when and why do decision makers fail to look into available alternatives with care even when vital issues are at stake?...

The New York City Marathon, Work and Thanksgiving Published: Sunday, November 27, 2005 Last Sunday, November 6, Emilio Piñero Ferrer and myself did the New York Marathon, with almost 40,000 other people. Under the intense strain of the route and the bridges, and the huge physical pain, I can recall the many peculiar moments of friendship support, solidarity, extraordinary...

Restoring Hope in an Age of Organizational Conflict Published: Sunday, November 20, 2005

Salvador Minuchin has coined the term triangulation to describe how most people manage their anxiety by talking about their issues with one person to someone else. This is the process. John works for Jane and he is making up a story about her that leaves him feeling tense and discomforted...

Customer Relations Management Published: Sunday, November 13, 2005 Customization became an important concept during the 1990s. It was synthesized in expressions like "The customer is king" and "We try harder". In their constant efforts to attract customers, companies promise to do everything in their power, and often much more besides, to accommodate them...

Singing the New Employment Blues Published: Sunday, November 6, 2005 A few weeks ago, a friend and a very distinguished General Manager asked me if I could write a brief statement of things that will be important to managers in the years to come. I said yes. As a matter of fact, I have been doing a research gathering on this topic...

Leonardo`s Formal: A World Class Benchmark (Part 1) Published: Sunday, October 30, 2005

On August of this year, Leonardo’s Formal, a fully owned Puerto Rican organization, was honored by the International Formalwear Association as the World’s Best Organization in its class. It is very important to stress the relevance of this distinction, because it is an accolade that honors the strength...

Work Success in the 21st Century Published: Sunday, October 23, 2005

During the last decade things changed so drastically that the issue is not anymore about finding a job, but about finding work. Before the Industrial Revolution, people didn`t have jobs. They had work to do. One day that work was one thing, the next day was another...

Assuring Customer Delight and Loyalty Published: Sunday, October 16, 2005

Here today, gone tomorrow pretty much says it all. The loyalty core customers have felt towards their suppliers has taken a mayor shift. It is a turn from personal to personalized service. Personalized means that the individual customer defines his or her expectations...

Dynamic Competitive Strategy Published: Sunday, October 9, 2005 As we move forward from the Information to the Intelligence Age, success will come to those societies and organizations that build a knowledge base about their competitive environment and stress strategic thinking to keep it continuously actualized...

Remembering the Titan: A Tribute to Hiram Nazario Published: Sunday, October 2, 2005

The third chapter of the book of Ecclesiastes is called A Time for Everything, and in it the author expresses with many profound metaphors the importance of allocating time to do those things, which spring from the fountain of human nature...

Peace and Hope in the Middle of the Storm Published: Sunday, September 25, 2005  Courage is the capacity to move ahead in spite of despair. For years, I have been enchanted with Paul Tillich’s, the Courage to Be where he suggests that self-preservation and self-affirmation logically imply the overcoming of something, which at least potentially, threatens or denies our self.

The Economics of Accomodation Published: Sunday, September 18, 2005 Throughout Puerto Rico’s history the role of government has been to promote development as the main player in the game. In other words people expected (are accustomed to) that government had to produce the solutions to economic and social issues that affect the nation...

Outbreak: The Advent of the Health Services System Malaise Published: Sunday, September 11, 2005

In our last column we discussed the current situation ofPuerto Rico’s economy and defined it as stagflation. Now we discuss an emerging challenge to the health industry economic infrastructure and its possible implications forPuerto Rico’s social fabric...

Stagflation: An Executive’s Recipe for Dealing with Economic Famine Published: Sunday, September 4, 2005

During the course of the last thirty years,Puerto Ricohas been experiencing a very dramatic transformation. Although this process has been manifesting itself covertly, its results are real and there is a strong base...

The Health of the Public and Private Spheres Published: Sunday, August 28, 2005 The public life of our time is often so frantic and fragmenting that it does not readily support the condition of social and human unity. Also, the secularization of our society means that the public realm has been stripped of those ventures which might remind us of our God-given relatedness...

Changing Our Sense of Time Published: Sunday, August 21, 2005 A philosopher once said that understanding time alleviates problems with time. There is a distinction between clock time and lived time. The former is measured, and its steadiness depends on mechanisms external to the self. The latter is felt, experienced, perceived, lived and thus real in the more philosophical sense...

Phrases that Reveals the Heart Published: Sunday, August 14, 2005 Motivation and management within a family are dangerously affected when a divorce is taking place. Divorce is a key clue for making the argument that traditional methods of establishing relationships sometimes are not based on sound principles of what makes people find meaning in life...

Emotions as Sensations with Messages Published: Sunday, August 7, 2005 Emotions are sensations with a message. There are hundreds of emotional words, but people have a hard time listing more than ten when given one minute to do so...

Understanding Organizational Culture Published: Sunday, July 31, 2005

Although closely related to the idea of control through commitment and socialization, the topic of organizational culture is somewhat distinct. Commitment is one important mechanism through which strong cultures may be built, but the concept of culture incorporates more than simply commitment...

Gratitude for the Ernst Young and Zenit Awards Published: Sunday, July 24, 2005 I have always favored the idea of a prize in business awarded to leaders and their organizations that demonstrate with facts and actions how business effectiveness (meaning competitiveness, market share, profits, product and service) results directly from their social involvement and responsibility...

¿Is the Ethic of Don Quixote Revelant in Out Time? Published: Sunday, July 17, 2005 Homage to Don Quixote was the central axis of the International Literature Festival of New York “Pen World Voices” on the occasion of the four hundred years after the IV publication of the masterpiece’s Part I. Several ceremonial acts were celebrated and famous writers like Salman Rushdie (british writer of Indian background) and the american Paul Auster gathered to honor the work of Cervantes...

Migdy Morales: A great woman and profesional Published: Sunday, July 10, 2005 What makes a woman great? Not just beauty, youth, maturity or intelligence, but really great. What goes on in her heart and mind that enables her to carry out the path of a family, a profession, a business and a social responsibility, and at the same time to inspire her husband, her daughter, her friends and colleagues, because of her loyalty, sacrifice, endurance, tenacity, witness, initiative and resiliency?...

Reflections About Work and Family Relations Published: Sunday, July 3, 2005

When we address work and family relations we face an unavoidable question: Are we in touch with reality? Family is a social institution and a foundation of human society. Family is practical. Do you cope well with the aspects of the family that threaten its vision (such as work, money, mortgages, housekeeping, conflicting careers, ongoing stresses, pressures, frustrations and disillusionments)? Do you cope well with differences in upbringings...

An Urgent Campaign for PR`s Competitive Future Published: Sunday, June 26, 2005

We are living a pivotal juncture inPuerto Rico’s economic and social development. We have to make very important decisions in order to create the constructive history of the future. As other times, our history, our era is marked by positive and negative potentials of such newness and magnitude that we have to work and study hard to understand the opportunities...

The Twenty First Century Man is Thristy for Peace Published: Sunday, June 19, 2005 Peace is an interesting subject for those who have lived intensely as well as for those who are starting to live. The twenty first century man is thirsty for peace, he longs to be a “superman” as F. Nietzsche thought. Writing about peace excites me, whether it be from a spiritual emotional or physical perspective because I find it fascinating and challenging. ¿Who, that has ever lived has not uttered? “¡Leave me in peace!”...

The Future of Competitiveness Published: Sunday, June 12, 2005

We are living in a connected world, where political and geographic frontiers take a back seat to economic networks and linkages. Some may claim that this has always been the case. However, they would have to admit that the technical, social, and economic connectivity of our times magnify this reality...

Managing Living Time Published: Sunday, June 5, 2005 A philosopher once said that understanding time alleviates problems with time. There is a distinction between clock time and lived time. The former is measured, and its steadiness depends on mechanisms external to the self. The latter is felt, experienced, perceived, lived and thus real in the more philosophical sense...

Trained Incapacity and the Challenge of Education Published: Sunday, May 29, 2005

There is a culture of fragmentation that undermines education and learning and it is driven by a kind of ideology that push people into thinking in polarities, a thought form that elevates disconnection into an intellectual virtue. This way of thinking (using dichotomies) is so embedded in our educational system that we rarely escape it, even if we try...

The Organizational Success Model Published: Sunday, May 22, 2005

A model for organizational success is frequently useful in helping business and teams decide what performance interventions they need to undertake. The logic of this model, as constructed by researchers, says organizations are comprised of three core components: strategy, operations and results management...  

Realize your Will to Meaning Published: Sunday, May 15, 2005 Carl Jung once instructed that, “all the greatest and most important problems of life are fundamentally unsolvable… They can never be solved, only outgrown. This outgrowing proved to required a new level of consciousness. Some higher or wider interest appeared on the horizon, and through this broadening of outlook the unsolvable problem lost its urgency...

Forever, Global Leadership Literacy Published: Sunday, May 8, 2005 The fundamental structure of society has changed. The game of work is quite different today than it was a generation ago. When we start a new game we need new leaders. Leading a knowledge, intellectual or learning organization is different than leading, managing or working in a typical or conventional institution...

Carl J. Rogers on Interpersonal Relationships Published: Sunday, May 1, 2005

The 21st Century is rediscovering the profound work of serious thinkers of the 60s. This is the case of Carl R. Rogers, founder of client-centered therapy, developer of a humanistic development process and formulator of a solid philosophy regarding human beings and its implications on everyday life...

The Human Capital Portfolio Published: Sunday, April 24, 2005

To activate the human capital of the organization, managers must stimulate people. After establishing which resources (human, financial, technical, or physical) are to be used, managers must decide how these resources are to be organized to achieve the desired goals...

A Commentary on Strategic Planning Published: Sunday, April 17, 2005 The planning process is an evolutionary venture that encourages and it’s consistent with an open-system perspective of the organizations. This means that the internal processes of any given organization have to be coupled to the market and/or an external environment in which it operates, and vice versa...

Remembering Martin Landau Published: Sunday, April 10, 2005 The loss of a major friend, a genius, a humanist and a great scholar like Martin Landau has directed me into a profound process of reflection, prayer and reminiscence. I loved deeply Martin Landau, and I had a solid affection bond with him, so I have been shocked with a strong emotional reaction by the fact that this physical bond has been broken...

The Lean Management Approach Published: Sunday, April 3, 2005 When Bob Womack, autor of The Machine that Changed the World, first visited Toyota’s manufacturing plants in Japan, he was so impressed by the efficiency of the manufacturing system they operated that he coined the term: lean manufacturing...

A New Deal for Public Published: Sunday, March 27, 2005  More than fifty years ago, the great John Dewey wrote the book, The Public and Its Problems, stating that the outstanding problem of the public is the discovery and identification of itself. There will always be a public, as long as there are people in societies...

Reaching for Fulfillment Published: Sunday, March 20, 2005

I am a consultant at heart. I have had great moments within different working settings when I can hardly hold the joy. When my clients and I discover uncharted territory to explore, when the institutional pathways...

Building Robust Competencies Published: Sunday, March 13, 2005

Governmental and business organizations have and need competent managers to reach their objectives efficiently and effectively. People enter to work in the government to serve a mission. Management in this type of setting is very complex because of the conflicting demands of this mission and efficiency...

The Human Resources Executive: A Trusted Advisor Published: Sunday, March 6, 2005

Leaders and professionals of today prepared to confront the huge organizational challenges of the future are becoming knowledgeable about Human Resources practices, work and transformations...

Times of Great Changes Published: Sunday, February 27, 2005 The market economy is undergoing several and simultaneous transformations. These transformations or ages are striking insofar as each of them seems plausible on its own, but when taken together, they might question or contradict each other...

How you think, how you feel Published: Sunday, February 20, 2005 There are times when human beings unfortunately cannot be readily relieved of tense, conflictive or stressful problems. This is so, not because people were careless or because they failed to be cautious or prudent, but because adverse reality cannot readily grant that relief...

Spirited Wisdom for Facing Tough Realities Published: Sunday, February 13, 2005

Fostering transcendent experiences isn’t a technical problem. We do not call forth the best from people, including ourselves, by naked force, by threat, or by subtle manipulation. We do not promote sustainable high-quality thought and action by just pulling some strings...

ENTREPRENEURS: DREAMERS THAT DO Published: Sunday, February 6, 2005

Leadership is not so much a matter of technology, but of the capacity to create an environment, a set of conditions where people want to do what needs to be done. The future of work will gravitate around entrepreneurs...

The Effective Management of Sales Published: Monday, January 31, 2005 In all dimensions of life, correcting problems is an important venture. Thus, when discussing with anyone areas or opportunities for improvements it is necessary to: begin by praising the individual’s accomplishments...

Inadequate Management of Sarbanes-Oxley: Hazardous to Financial Health Published: Sunday, January 23, 2005 As a general rule, I’m always suspicious of “solutions” proposed by bureaucrats, whether from the public or private sector. Bureaucrats attempt to solve everything through rules and regulation, and seldom, if ever, understand the systemic implications of their measures...

Games People Play Inside Organizations Published: Sunday, January 16, 2005 For years, we have worked and tried very hard to show how extra rational and intra-psychic forces strongly influence organizational strategy, structure, decision-making, leadership, and team performance...

Labyrinths of Feelings and Emotions Published: Sunday, January 9, 2005 Emotions are sensations with a message. There are hundreds of emotional words, but people have a hard time listing more than ten when given one minute to do so. If you want to see how rich is you emotional map try to list all the emotional words that you can think of...

Government Cabinet Making Published: Sunday, January 2, 2005

Aiming at constructively transforming post-electionary issues into a work oriented and coherent plan, we can begin by looking at the process by which political administrative recruitment takes place. We can focus attention on the gradual decisions to be made by an elected gubernatorial candidate regarding the task of building or rebuilding his cabinet...

The Star Trek Syndrome Published: Sunday, December 19, 2004 Everyone admits that the future is basically unknowable, particularly in the case of intelligently courses of action. Our experience is that this prospect makes many people uncomfortable, and they then ease their discomfort by assuming that even innovative futures are nonetheless approximately knowable...

Inner Process Learning Published: Sunday, December 12, 2004 Can we help each other deal with the many challenges inherent in the psychology related to leadership performance?...

Organizational Culture Does Matter Published: Sunday, December 5, 2004 Although closely related to the idea of control through commitment and socialization, the topic of organizational culture is somewhat distinct...

Managing Conflict Between Organizations Published: Sunday, November 28, 2004

There is a profound base of empirical and practical research, pointing to understanding and overcoming conflicts that have the potential of paralyzing organizations as a whole...

The Public and Its Challenges Published: Sunday, November 21, 2004 More than fifty years ago, the great John Dewey wrote the book, The Public and Its Problems, stating that the outstanding problem of the public is the discovery and identification of itself...

Take Charge of your Emotions Published: Sunday, November 14, 2004 Emotions are sensations with a message. There are hundreds of emotional words, but people have a hard time listing more than ten when given one minute...

After the elections, the first 90 days Published: Sunday, November 7, 2004 At the end of the movie "The Candidate", Robert Redford, having won an upset victory, asks to himself: "What do I do now?” This is a fundamental and very serious question for anyone who works in an election campaign...

Leading for Quality of Life Published: Sunday, October 31, 2004 For many years now, we have been researching, studying and working with the concepts of selfhood, calling, vocation and legacy as seeds that are planted in the world...

Reflections of a Passionate Consultant Published: Sunday, October 24, 2004 I am a consultant at heart. I have had great moments within different working settings when I can hardly hold the joy. When my clients and I discover uncharted territory to explore...

Behaviors, Thoughts and Feelings Published: Sunday, October 17, 2004 Adequate behavior can never be promoted and sustained by ignorance, fear or hindered by knowledge. This is the real challenge when dealing with the design of behavior of individuals, groups and teams in the organization...

Employment in the Spirit of Design Published: Sunday, October 10, 2004 An old professor’s advised: Do your job in the spirit of design research. Be willing to accept a mistake and then redesign. There is no failure, only learning...

Work and the Short Vacation Approach Published: Sunday, October 3, 2004 The strong human drive to be alive and to pursue wisdom is related to two fundamental and inseparable ways: action and ideas; practice and theory; behavior and reflection...

Living and Working in the Bio-Tech Economy Published: Sunday, September 26, 2004 When Gregor Johann Mendel, an Agustinian monk in Moravia (today, a historic region of the Czech Republic) started studying his vegetables instead of eating them, he had no idea of the revolution he would ignite over 150 years later...

Sales Make The World Go Round Published: Sunday, September 19, 2004 In all dimensions of life, correcting problems is an important venture. Thus, when discussing with anyone areas or opportunities for improvements it is necessary to: begin by praising the individual’s accomplishments...

The Active Work Life Published: Sunday, September 12, 2004

Regardless of any difficulties, a leader who does not grow on the job ceases to be a leader. Such remarks as “I can’t keep up with the trends, risks or challenges anymore”, “You can’t teach an old dog new tricks”...

A Coin Called Identify Published: Sunday, September 5, 2004 When a door closes behind us we should not always regard such an occasion as the result of some strategic error. Let us avoid the temptation of saying that if we had been smarter or stronger; the door would not have shut...

Education at Glance Published: Sunday, August 29, 2004

In the knowledge society, people interested in education can readily appreciate the value of a pedagogical methodology that is unique, special, radically different from the customary and the accepted, undermining of old tradition. It is called the non-directive teaching perspective, which is centered on the person...

Yes, I am an optimistic Christian Published: Sunday, August 22, 2004

This early morning, I met with a very distinguished person who promptly asked if I was a Christian. Absolutely, I said, and let me explain a little. My faith, as a Christian, is grounded not in my ability to solve problems, but in Christ’s love, salvation and promise of fidelity to me...

A Humanistic Work Environment Published: Sunday, August 15, 2004 There is a lot of agitation these days regarding the scenes of human resources practices. Researchers and academicians are talking… When the concept of human resources emerged in the 1980s, the expectations of finding ways to manage the social...

Transitional Dynamics in Family Businesses Published: Sunday, August 8, 2004

Transition management is about a process of moving from one state to another. Thus, handling over a business that has become an extension of your identity (even if passing it to family members who are competent, experienced and respected) is a very difficult and complex dynamic...

Dancing with God and with Each Other Published: Sunday, August 1, 2004 One sign that we could be violating our own nature in the name of nobility is the condition called burnout. It is usually regarded as the result of trying to give what you do not posses...

Pursuing Perfection Published: Sunday, July 25, 2004 When Bob Womack, autor of The Machine that Changed the World, first visited Toyota’s manufacturing plants in Japan, he was so impressed by the efficiency of the manufacturing system they operated that he coined the term: lean manufacturing...

Organizational Identity Published: Sunday, July 18, 2004 Every organization needs a clear sense of purpose that people inside and outside of it understand. People need a strong sense of belonging...

Models of Thought and Decision Published: Sunday, July 11, 2004 Crazy wisemen, such as Mitroff, Churchman, Ackoff and Landau point to five archetypal ways of thinking and reaching...

Teaching in The Entrepreneurial Setting Published: Sunday, July 4, 2004 The dynamics about educational transformation are very passionated, intense and at many times repetitious. Research about these debates clearly shows that for decades two models...

The Frankenstein Syndrome Published: Sunday, June 27, 2004  Leadership has a lot to do with creating alliances and providing meaning to people’s life. Leaders have open minds. Where there is an open mind, there will always be a new frontier...

Think and Act Like a Genius Published: Sunday, June 20, 2004 It was King Salomon who once said that the multitude of the wise is the welfare of the world. Genius is the ability to see through things and see things through...

Full Steam Ahead Published: Sunday, June 13, 2004 There are many types of products, services and customers. Anything that you create and offer to others is a product. In this profound sense, there is no distinction between a product and a service...

Work Can Be Fun Published: Sunday, June 6, 2004 To a great extent, human beings have the capacity to create reality. Thus, as wisdom shows, affirmation and positive thinking are a must. Reject toxic negativism and the pessimism that help status quo... 

Understanding the Next Society Published: Sunday, May 30, 2004

The market economy is undergoing several and simultaneous transformations. These transformations or ages are striking insofar as each of them seems plausible on its own, but when taken together...

A Call to Execution Published: Sunday, May 23, 2004 A model for organizational execution is frequently useful in helping business and teams decide what performance interventions they need to undertake...

Mentorship as Sharing the Wisdom Published: Sunday, May 16, 2004 As managers and supervisors abandon the old paradigm of manager as police, manager as inspector, or manager as a prosecutor...

Self Preservation and Self Affirmation Published: Saturday, May 8, 2004 It takes a great deal of courage to live in the midst of all the complexities and uncertainties that fill collective life. It demands courage to fully belong to a community, to a set of organizations...

The Passion for Opportunities Published: Sunday, May 2, 2004 The best time to establish whether or not a team has a strategy is to observe them at work trying to evaluate opportunities, especially those somewhat remote from the current business...

Understanding the New Frontiers Published: Sunday, April 25, 2004 A new mental model for managers is emerging, which allows them to understand their organizations place in today`s complex and confusing world...

Science, Technology and Social Progress Published: Sunday, April 18, 2004 The sustainability of any society depends on the healthy interaction between economic activity and the natural environment. Economic activity is organized by government and business to provide people income, food, housing, health, education, security and mobility...

Dos and Don’ts of Strategic Alliances Published: Sunday, April 11, 2004

The other day, while offering a seminar on strategic Leadership for Family Businesses, an old founder, who prays for us everyday asked if there were any guiding rules for establishing strategic alliances...

Developing Human Beings Published: Sunday, April 4, 2004 There is an interesting law of organizational behavior: anyone has the potential to become a valuable contributor. The objective is to create an atmosphere...

Relationships first, then performance Published: Sunday, March 28, 2004 A new employment requirement is emerging facing the next decade: trusting people as a way of stimulating productivity...

What Controls your Time? Published: Sunday, March 21, 2004 A philosopher once said that understanding time alleviates problems with time. There is a distinction between clock time and lived time...

Untitled Published: Sunday, March 14, 2004 A new mental model for managers is emerging, which allows them to understand their organizations place in today complex and confusing world...

Learned Optimism Published: Monday, March 8, 2004 There are times when human beings unfortunately cannot be readily relieved of tense, conflictive or stressful problems. This is so, not because people were careless or because they failed to be cautious or prudent...

Giving Peace a Chance Published: Sunday, February 29, 2004 The solutions to the problem of school violence, like their causes, are to be found in multiple-level responses. We are referring to the levels of individuals, family and community groups that, through school organizations...

Dancing with Anxiety Published: Sunday, February 22, 2004 Scientists and philosophers have taught that anxiety can be understood as repeating the trauma of birth, which is the most spectacular change a human being will ever experience...

Creating The Best Organization Published: Sunday, February 15, 2004 The best organization to work for is one that encourages an owner-business-person, rather than a manager-employee, mentality...

Taking Humor Seriously at Work Published: Sunday, February 8, 2004 Humor is a form of communication highly needed in work settings. There is always a need for laughter and comedy. It is well understood that he or she that laughs lasts...

The Changing Face of the Future Work Published: Sunday, February 1, 2004 A few weeks ago, a friend and a very distinguished General Manager asked me if I could write a brief statement of things that will be important to managers in the years to come...

Zen Made Simple: The Message Behind The Present Published: Sunday, January 25, 2004 With a storytelling style that has become so popular with self-help books and content akin to Zen teachings, Spencer Johnson delivers a simple and clear-cut message in his latest book, The Present...

The Bumper Sticker Strategy Published: Sunday, January 18, 2004 Even though we come from a university and/or academic setting, (a culture that likes to talk, write and expand); for decades we have advocated for expressing the business concept no longer than a paragraph in length...

Let us begin celebrating friendship Published: Sunday, January 11, 2004 Lying just on the borders of every family and institutional system there is a network of friends connected to it by threads of love and loyalty not often recognized as a vital resource...

The Strategic Management of Real Time Published: Sunday, January 4, 2004 A philosopher once said that understanding time alleviates problems with time. There is a distinction between clock time and lived time. The former is measured, and its steadiness depends on mechanisms external to the self...

Finding the Work that Need to Do Published: Sunday, December 28, 2003 Companies today are not promising lifetime employment, but some of them are helping their employees to ensure lifetime employability...

The Weigthless Professional Published: Sunday, December 21, 2003 Last week we had an interesting debate and discussion with a lively group of professionals from different industries...

Managing the Onslaught of Pressure Published: Sunday, December 14, 2003 Leadership has a lot to do with creating alliances and providing meaning to people’s life. Leaders have open minds. Where there is an open mind, there will always be a new frontier...

The Balanced Scorecard as a Strategic Management Tool Published: Sunday, December 7, 2003

The need to compete has never been greater. As companies struggle to maintain a leading edge, business strategy has become the most important items on the leaderships agenda...

About Life, Work and Love Published: Sunday, November 30, 2003 Carl Jung once instructed that, "all the greatest and most important problems of life are fundamentally insoluble… They can never be solved, but only outgrown. This outgrowing proved to required a new level of consciousness...

Composing a Life and Learning Along the Way Published: Sunday, November 23, 2003 After strongly researching the cutting - edge ideas and wisdom tools for general managers and other executives in the next decade, the topics are those of: strategy, technology-innovation...

Composing a Life and Learning Along the Way Published: Sunday, November 16, 2003 Some philosophers (Ogilvy, Bateson, Needleman and Wilshire) have articulated a radical proposition. Art has no end outside itself. A work of art does not work...

Don`t have to leave to become an entrepreneur Published: Sunday, November 9, 2003 Leadership is not so much a matter of technology, but of the capacity to create an environment, a set of conditions where people want to do what needs to be done...

Competitive Advantage Through People Published: Sunday, November 2, 2003 There is a lot of agitation these days regarding the scenes of human resources practices. Researchers and academicians are talking… When the concept of human resources emerged in the 1980s...

Waking People Up Published: Sunday, October 26, 2003 The development of human resources strategies designed to bring out the self-leadership capability of people is still a critical organizational opportunity in Puerto Rico...

God Bless Our Readers Published: Sunday, October 19, 2003 I have always been fascinated by the work of Carl Jung, a great psychologist, who coined the term archetype to describe bundles of image, affect and intention that transcend time and culture. They are like templates that are

Learned Optimism Published: Sunday, October 12, 2003 There are times when human beings unfortunately cannot be readily relieved of tense, conflictive or stressful problems. This is so, not because people were careless, or because they failed to be cautious or prudent..

The Ideal Performing State Published: Sunday, October 5, 2003 Our team is always researching and applying the general theory of performance, which can be put into practice in any kind of domain. Athletic performance in elite sport is not only the result of action during the competition itself. The performance, which is similar to organizational settings...

Awareness and Authenticity at Work Published: Sunday, September 28, 2003 Future work requires open, adaptive and creative human beings; individuals able to develop new technologies and new methods, not as robots or mechanic units, but entrepreneurs, professionals...

Organizational and Management Anthropology Published: Sunday, September 21, 2003 The cultural anthropologist Edward T. Hall explains the elements of culture in his classic and beautiful book “The Silent Language”...

Managing Successions in Family Businesses Published: Sunday, September 14, 2003

Managing succession dynamics is a significant challenge to both families and consultants. Succession involves some sort of ownership or management transition or both...

Developing The Family Business System Published: Sunday, September 7, 2003 The dynamics of lifecycle events cut across individual, family, and organizational development. Just as there is a parallel development of the individual...

A Profound Theory of Interpersonal Relationships Published: Sunday, August 31, 2003 The 21st Century is rediscovering the profound work of serious thinkers of the 60s. This is the case of Carl R. Rogers, founder of client-centered therapy, developer of a humanistic development process...

Human Value Management Published: Sunday, August 17, 2003 As managers and supervisors abandon the old paradigm of manager as police, manager as inspector, or manager as prosecutor, the need to discuss new concepts, skills, and behaviors regarding management...

Individual Autonomy in Family Businesses Published: Sunday, August 10, 2003 Most of the challenges in family businesses have to do with creatively managing conflict, usually expressed as communication or behavioral issues...

The Pursue of Happiness Published: Sunday, August 3, 2003 Ideas banished on twentieth century. Since I heard such a statement, I have work hard on promoting the rebirth of the ideas making happiness a reachable in the classic condition...

The Terminated Society: Post Modern Determinism Published: Sunday, July 20, 2003 Once again humanity has been attacked by the Terminator and for the first time in the blockbuster series the humans lost a round. Regardless of the plot details, I was stunned by the central message of the movie...

Living a More Authentic Life Published: Sunday, July 13, 2003 Carl Jung once instructed that, “all the greatest and most important problems of life are fundamentally unsolvable… They can never be solved, only outgrown...

Self-modification for Personal Adjustment Published: Sunday, June 29, 2003 Workers need freedom and self-discipline to perform their jobs. Freedom and self-discipline are highly related. If order only means doing as you are told, there is no freedom of self-determination...

Being ourselves with skills and prayers Published: Sunday, June 22, 2003 The notion of will power implies some internal condition, something in your psychological makeup, something that allows you to do hard jobs, overcome temptations, and stick to your goals...

The Fountain of Youth Published: Sunday, June 15, 2003 Recently, beauty and youth have strongly caught our attention. Obsession with beauty and for preservation of young and charming looks leads to a multimillionaire worldwide business. However, I have the certainty that those ideas transcend deeply the prevailing superficial conceptions...

The Power to Create, Prevent or Destroy Published: Sunday, June 8, 2003 The older I get and the more I study the contemporary social reality, the more I feel we need to think wild about the possibilities of the future of our society...

Managing Organized Anarchies Published: Sunday, June 1, 2003 There are some organizations that resemble a kind of organized anarchy, a term used by the very distinguished professors Michael D. Cohen and James G. March, to describe organizations characterized by ambiguities regarding their mission...

Trust is vital form of social capital among the young Published: Sunday, May 25, 2003 I was in this class of graduate students explaining the work of Adam Seligman, The Problem of Trust, stating that trust became the glue of social relations when people broke free from the shackles of the agrarian communities...

Teambuilding and Adventure Based Training & Development Published: Sunday, May 18, 2003  “Challenge is part of our day to day. Today’s experience makes me confident that our team can overcome any challenge that the future may bring.” ...

Professionals sometimes see things a bit clearer Published: Sunday, May 11, 2003 Professionals, in their intensity of their listening and being with, and without going beyond the experience of their customers, sometimes see clearly what customers only see half and hint at...

Spiritreneurship: A Leadership Model for Times of Adversity Published: Sunday, May 4, 2003 Researchers, academics, intellectuals and organizations have devoted time, energy and money, to come up with a comprehensive leadership model...

Unbending Committment to a Unified Dream Published: Sunday, April 27, 2003 Work is mental, physical, technical, spiritual experience done in a social and emotional setting. The mayor reason why people are sometimes discouraged at work is not physical fatigue, strain, technical inability or lack of skill...

The Psychology of Belonging Published: Sunday, April 20, 2003

The structure of belonging reflects identity, involvement, individuality and boundaries. There can be no team or organization unless people belong. So, what does belonging entail? In order to answer this question we have to go deeper into the psychology of membership...

Enemies of Sustained Action Published: Sunday, April 13, 2003 Inertia is the human tendency to put off the problem-management action. That is why I often told to my students and clients that the action program they have come up seems to be a sound one...

The Law of Parking Your Reactions Published: Sunday, April 6, 2003 Somebody says or does something that gets a reaction out of you. Then you react by saying something with an edge to it. They react back. A discussion or an argument emerges...

Transcendent Organizational Experience Published: Sunday, March 30, 2003 Fostering transcendent experiences isn’t a technical problem. We do not call forth the best from people, including ourselves, by naked force, by threat, or by subtle manipulation...

Wisdom is the daughter of experience Published: Sunday, March 23, 2003 What is the meaning of Plato’s self-prescribed victory of intellectual wisdom over the instrumental one? The claim that there is a “true” knowledge and that only philosophy can determine the ultimate goals of action...

Strategies for Org. Change and Transformation; A Feats for the Intellect Published: Sunday, March 16, 2003 We are constantly seizing situations and deciding what actions to take to manage them. Our success in this endeavor is a function of our mental models...

Creativity and Intuition Published: Sunday, March 9, 2003

How are creativity and intuition related? Can our understanding of the creative process explain intuition?...

Respect Work in the Next Society Published: Sunday, March 2, 2003 One of the challenges of any contemporary society is its capacity to value work and all kind of people that performs it. The idea is to create a positive theory of work and overcome the foolish belief that people try to avoid work...

The Principle of Re-Humanization Published: Sunday, February 23, 2003 Change is the very essence of the dimension of time. Change is inevitable and those organizations and social institutions that do not change are destined to disappear and/or loose credibility and legitimacy...

Why Study Organizations? Published: Sunday, February 16, 2003 An eager student asked me, why should we study organizations? My answer was because they are large, medium and small contexts in which we exist and respond and which we adapt to in varying degrees or leave...

Experiencing the Richness of Life Published: Sunday, February 9, 2003 There is a time of every human being when a sense of gratitude for blessings in his/her life should overflow into the desire to reach out and help others...

Its About Freedom And Not La Vida Loca Published: Sunday, February 2, 2003 This very good friend told me this past weekend that he was tired of his work, because after thirty years of working with human beings he was ready to say that when dealing with people you can never be sure about final behaviors or outcomes...

Friendship: A Sweet Mystery Published: Sunday, January 26, 2003 Lying just on the borders of every family and institutional system there is a network of friends connected to it by threads of love and loyalty not often recognized as a vital resource...

Lessons from the Industry of Entertainment Published: Sunday, January 12, 2003 Doing creative work is the best way to ensure that any job will not become devaluated. Is like my distinguished colleague Ulises Pabón says, almost by definition, creativity (the production of new and unique goods and services) cannot be duplicated and cannot be imitated...

Steps for Assertive Communication Published: Sunday, January 5, 2003 The distinguished researchers Seagrave andCovingtonhave highlighted the type of situation where assertive communication is appropriate. They have suggested a simple process for effective communication in situations where

Designing the Learning Organization Published: Sunday, December 29, 2002 Both people and organizations have trouble with the “short runs” at productivity. A host of quick fixes, such as reducing staff to improve quarterly profits, turn out to be expensive and counterproductive...

Growing Up, Emotionally Published: Sunday, December 22, 2002 Emotions are sensations with a message. There are hundreds of emotional words, but people have a hard time listing more than ten when given one minute to do so...

Cultivating Spirited Words Published: Sunday, December 15, 2002 Motivation and management within a family are dangerously affected when a divorce is taking place. Divorce is a key clue for making the argument that traditional methods of establishing relationships sometimes...

Reinforcing Good Sales Habits and Behaviors Published: Sunday, December 8, 2002 In all dimensions of life, correcting problems is an important venture. Thus, when discussing with anyone areas or opportunities for improvements it is necessary to: begin by praising the individual’s accomplishments...

Hope in Spite of Despair Published: Sunday, December 1, 2002 Courage is the capacity to move ahead in spite of despair. For years, I have been enchanted with Paul Tillich’s, the Courage to Be where he suggests that self-preservation and self-affirmation logically...

Management, Teaching and Therapy Published: Sunday, November 24, 2002 Management, as an activity, falls somewhere in the area of overlap between teaching and therapy. Regardless of whether differences among these ventures are more a matter of social labeling or reflections of different interactive patterns, some distinctions can be made...

Counterproductive Work Behaviors Published: Sunday, November 17, 2002 From a strictly economic viewpoint, work is about the production of goods or services, and the workplace is a setting in which this production occurs...

HIPAA Revisited: The Privacy of the Medical Information Published: Sunday, November 10, 2002

“About whatever I may see a fear in treatment, or ever without treatment, in the life of human beings – things that should not ever be blurted outside – I will remain silent, holding well such things to be sacred, and not to be divulged” HYPPOCRATES...

Playing and Reality within Organizations Published: Sunday, November 3, 2002 For years, we have worked and tried very hard to show how extra rational and intrapsychic forces strongly influence organizational strategy, structure, decision-making, leadership, and team performance...

Managing Diverse Interface Conflicts Published: Sunday, October 27, 2002 Internal conflict is one of the most serious, challenging and demanding problems a corporate system can face. Conflict within organizations often result on increased costs, higher turnover, lower productivity and profits, poor quality and service, loss of energy, waste and sabotage of important plans...

HIPAA: A Nuisance or an Opportunity? Published: Sunday, October 20, 2002 Traditional medical practice in the 19th Century and during a substantial part of the 20th Century involved the interaction of the two main parties in the diagnostic-therapeutic process: the physician and the patient...

Overcoming Organizational Codependency Published: Sunday, October 13, 2002 The concept of codependency was first used to describe the unhealthy relationship of a significant other to an alcoholic. The significant other enjoys a positive self-image only when the alcoholic stays dry...

The Self-Reference Social Organization Published: Sunday, October 6, 2002 One major difficulty for any social or political organization that works in a condition that has been defined, is the tendency to use this definition as the exclusive basis for reflecting on what needs to be redefined...

Managing the Innovation System Published: Sunday, September 29, 2002 The key to managing an innovation system is to link the processes that develop and apply knowledge and ideas to create value...

The Ethics of Allocating Scarce Resources Published: Sunday, September 22, 2002 One of the problems of extreme individualistic perspectives is the expectation to be treated as though they were the center of the universe and no other existed...

Science, Technology and Social Progress Published: Sunday, September 15, 2002 The sustainability of any society depends on the healthy interaction between economic activity and the natural environment. Economic activity is organized by government and business to provide people income, food, housing, health, education, security and mobility...

Designing Universities for Aliveness Published: Sunday, September 8, 2002 What makes universities to be successful over time is their capacity to generate enough intellectual and emotional excitement, relevance and value to attract and engage internal and external members of diverse kind...

MTV Generation, Holding Remote Control Published: Sunday, September 1, 2002 Roles and relationships among working people are changing very fast as organizations make the difficult shift from authoritarianism to a democratic form of management...

The Jane Stern Dorado Community Library: Published: Sunday, August 25, 2002

In the beautiful north coast of Puerto Rico there is the very attractive town ofDoradoand a place called The Jane Stern Dorado Community Library...

Why Doing Career Development and Succession Published: Sunday, August 18, 2002 Our research shows that many companies within the Puerto Rican scenario undertake career development ventures because of concerns relating to upward mobility...

The Invisible Hand of Culture Published: Sunday, August 11, 2002 Years ago, I had the great opportunity of sharing with Jack Welch as part of an executive session of the Association of Manufacturing Excellence...

The Paradoxical Spider Net Effect Published: Sunday, August 4, 2002 Let us share with the readers a fundamental thesis. Human and teamwork reality is inherently paradoxical. It is almost impossible to have a team without certain types of tensions and conflicts...

Helping Ideas to Be Born Published: Sunday, July 28, 2002 Education is about helping human beings to open their minds for encountering the challenges of life, and, as a direct consequence of this kind of profound learning venture, experiencing success of performances, actions and behaviors...

The Law of Organizational Variety Published: Sunday, July 21, 2002

Amitai Etzioni, a distinguished public policy researcher, alerted us that only 10 percent of the resources available in any social system are used to change and innovation at any one time, not because there is an upper limit on the ability of a community to use it own resources but...

Laughter as a Success Factor Published: Sunday, July 14, 2002 There is a learning model to educate entrepreneurs. It is the Think, Talk, and Act model. The logic is that if people could be educated to think like an entrepreneur, talk like an entrepreneur, and finally act like an entrepreneur, pretty soon...

Advisers, Knowledge and Power Published: Sunday, July 7, 2002 Organizations need to develop a kind of advocacy system for knowledge gathering. Executives are best served when the organization sets up several independent units or teams composed of people who are pulled away from their organizational homes...

If It Wasn’t for People this Job Would Be Fun Published: Sunday, June 30, 2002 Nobody can become a complete leader if he or she is working alone. Nobody is an island. We make each other leaders as a by-product of our social and organizational interactions. We learn how to perform as leaders not only by formal education...

Cost Competitiveness in Exceptional Companies Published: Sunday, June 23, 2002 When an organization does a good job of building human and production values it is naturally rewarded with financial value. Then it is an imperative that all of its members understand this three-step value path...

The Building of Social Capital Published: Sunday, June 16, 2002 Research support the hypotesis that there is a correlation between high levels of social capital and effective democratic institutions. The regions of Italy with rich social capital (networks of co-operation, norms of civic engagement, and a spirit of trust) enjoy responsive...

Executives Need Advice Published: Sunday, June 9, 2002 Indeed, leaders, executives and professional need information on the impact of their decisions and actions on forces around them. The conventional logic, which is very dangerous, is that they set up a special intelligence gathering unit...

A Good Reason to Get Up in the Morning Published: Sunday, June 2, 2002  The other day we were giving a seminar to a huge group of family businesses sharing with them that in order to build a business you have to work hard, set goals, raise knowledge and never give up...

The Robust Organization Published: Sunday, May 26, 2002 How does a leader, executive or manager can diagnose organizational fragilities? How can they tell a weak organization from a robust one? The robust organizations have essential properties, just as individual and teams do...

Changing the Nature of Work Published: Sunday, May 19, 2002 Dealing with the human element inside organizations is like trying to find the fountain of youth… Everyone searches for an effective system for managing motivation, but no one is fully satisfied...

Creativity, Fairy Tales and Education Published: Sunday, May 12, 2002 Our research team has been working with profound intellectuality around the topics of creativity and innovation. We have addressed the fundamentals of action, thinking, feelings, and physiological conditions that governed these processes...

The Art of Measuring Human Capital Published: Sunday, May 5, 2002 Organizations have come to accept that people, intellectual capital, not cash equipment or technology, are the critical differentiates of a business. Most assets other than people are inert...

Tennis: Carpe Momentum Servire Published: Sunday, April 28, 2002 The game of business is very much like the game of tennis. Those who fail to master the basics of serving well, usually lose. Be it furniture, clothes, healthcare, industries today are marketing nothing more than commodities - no more, no less...

A Step Ahead Like a First Class Administrative Assistant Published: Sunday, April 21, 2002 Often some of the articles published during the secretaries’ week used to make me think and think deeply. I was secretary for 15 years in very demanding positions were my knowledge and experience were always at the edge of the organizations’ expectations and demands..

The Structuring of Organizational Power Published: Sunday, April 14, 2002 When differences about values and belief systems lead to conflict over whose values are to dominated over whose, and under what condition, the conflict can easily transform dynamics and exchanges into a power struggle...

Managing Organizational Ambivalences Published: Sunday, April 7, 2002 Membership and active participation in an organization evoke a variety of reactions in-group participants. Some of those reactions contribute to the experience of contradiction and conflict in the organization as a whole...

Learning and Teaching in Any Setting Published: Sunday, March 31, 2002 The dynamics about educational transformation are very passionated, intense and at many times repetitious. Research about these debates clearly shows that for decades two models of education have co existed on uneasy peace...

The Truth About Intuition Published: Sunday, March 24, 2002 Intuition can be practical and effortless for anyone. Once you understand more about the nature of intuition, you will know what you have to do to bring it into your life. We are referring to a gift that must be developed...

Splitting as an Interactive Process Published: Sunday, March 17, 2002 R. D. Laing, in The Politics of the Family, defined the term splitting as partitioning of a set into two subsets. This can be seen in the actions of an infant as it struggles with the early ambivalence surrounding the desired to be fused with the mother and the wish to be separated from her. This ambivalence creates strong love and hate reactions toward the mother...

Managing by Sharing Intimacy Published: Sunday, March 10, 2002 There is a very interesting philosophical lesson. The willingness of human beings to disclose thoughts and feelings in a group setting requires an acceptance of these, both by the single person and by others...

E-Culture Development Fundamentals Published: Sunday, March 3, 2002 One of the most important challenges inside the complexity of making decisions and intelligent decision making within organization, is to develop in a high impact organizational culture...

The Courage to Be Published: Sunday, February 24, 2002 It takes a great deal of courage to live in the midst of all the complexities and uncertainties that fill collective life. It demands courage to fully belong to a community, to a set of organizations, to a team and a to struggle with nourishing an identity through involvement with others...

The Dynamics of Creativity Published: Sunday, February 17, 2002 There is an interesting and paradoxical dynamic regarding the process of creativity. The making of something new brings with it the elimination of something old...

There is No Substitute for Thinking Published: Sunday, February 10, 2002 Organizations of all kinds have to face the challenge of renewing their knowledge foundation and overcome the tendency to behave as if the present is a perfect clon of the past...

Primal Power of Superleadership Published: Sunday, February 3, 2002

Yes, finally the world, societies and institutions are coming to terms with the idea that super-leadership is personal, and that knowing yourself is the best strategy now...

ISO 9000-2000: Redefining Management Responsibility Published: Sunday, January 27, 2002 Management responsibility with Quality takes on a new dimension with the recently released version of ISO 9000 International Quality Standard. Since the beginning in 1887, the ISO 9000 standards series has contained fundamental requirements for management...

Nourishing the Human Spirit Published: Sunday, January 20, 2002 Yes, finally the world, societies and institutions are coming to terms with the idea that super-leadership is personal, and that knowing yourself is the best strategy now. The huge challenge is to work with four sets of interrelated skills: (1) Self-awareness - meaning to know, moment to moment, what you are thinking...

Overcoming Shame Based Behaviors Published: Sunday, January 13, 2002 From many studies of people learning, performing and using leadership skills one can make the point that shame is a core impediment to well-intentioned, normal people having learning dialogues...

The King and Queen Archetype Published: Sunday, January 6, 2002 I have always been fascinated by the work of Carl Jung, a great psychologist, who coined the term archetype to describe bundles of image, affect and intention that transcend time and culture...

10 Strategies for Achieving Great Board of Directors Published: Sunday, December 30, 2001  The demands for managing highly complex corporations in today’s rapidly changing global economy, full of surprises and contingencies are too great for any one person. The most effective leaders recognize this reality and bring to the organization expert minds who complement exponentially their own skill-set...

The Gresham’s Law of Planning Published: Sunday, December 23, 2001 Without any doubts, one of greatest minds of the 20th century is that of the Nobel Prize Laurate in economics 1977, Herbert A. Simon. Unfortunately, he died recently this past year leaving a vacuum in the intellectual world. Simon was the founder of organization theory, models of decision...

Interpersonal Triangulation Published: Sunday, December 16, 2001 Salvador Minuchin has coined the term triangulation to describe how most people manage their anxiety by talking about their issues with one person to someone else. This is the process. John works for Jane and he is making up a story about her that leaves him feeling tense and discomforted...

The Metanational Corporation Published: Sunday, December 9, 2001 During the last decades, successful multinationals have milked two key competitive advantages in order to remain competitive: the capacity to disseminate and proliferate a successful business model throughout the world and the capacity to efficiently access labor and raw materials in distant places of the planet...

Some Ideas on How to Generate Ideas Published: Sunday, December 2, 2001 I’ve been frequently asked: “Isn’t creativity a matter of inspiration? Isn’t it a contradiction to try to force creativity?” At first glance, trying to “operationalize” the creative process might seem as a contradiction...

Self-Awareness for Leaders Published: Sunday, November 25, 2001 It is an imperative for leaders to develop awareness about their perceptual characteristics, sense-making, personality projection and elicited behavior. The purpose is to be more alert of their leadership and management styles in order to gain insights into how they behave in certain leadership...

Creativity, Innovation, and the "Program Trap" Published: Sunday, November 18, 2001 I was recently speaking with a senior executive of a highly regarded corporation. He was aware of my recent book on organizational creativity (Creatividad Organizacional, 2001), and proceeded to describe the life and death of an Idea Program that he tried to put in place in his organization...

The Management of Uncertainty Published: Sunday, November 11, 2001 Consistent with a profound base of research, our fundamental claim about conventional organizations, managers and administrators is that they will avoid high risk decisions...

Healthy Organizational Politics Published: Sunday, November 4, 2001 The process of organizational politics as we know it in its negative expression, works against good people taking responsibility. The healthy aim should be to educate and empower human beings to discover the positive way of being political...

Exploring, Constructing and Reconstructing Reality Published: Sunday, October 28, 2001 Action theory can be applied to sport psychology as well as to organizational behavior issues. This perspective has gained substantial attention by researchers and practitioners in relation to various constructs that are of value to sport psychology and organizational behavior issues, such as strain, stress, anxiety and crisis...

Love, Prayer and Prize Published: Sunday, October 21, 2001 Aristotle rightly argued that the meaning of life is happiness. He said that everything we do aims at some good. And all of these goods aim, in one way or another, at happiness...

Managing Constructive Coalitions Published: Sunday, October 14, 2001 It is very interesting that with so many studies performed by Richard Cyert from Carnegie-Mellon University and James G. March from Stanford University so little is often done to understand and apply coalition theory...

The Image and Behaviors of the Executive Published: Sunday, October 7, 2001 Much has been written about the dynamics of executive behavior (Leslie L. Kossoff 2000). A point to be stressed is that executives form their organizations in their own image...

You Must Grow on the Job Published: Sunday, September 30, 2001 Regardless of any difficulties, a leader who does not grow on the job ceases to be a leader. Such remarks as “I can’t keep up with the trends, risks or challenges anymore”, “You can’t teach an old dog new tricks”...

Philip B. Crosby, Quality Teacher Published: Sunday, September 23, 2001 The business expert, intellectual and great teacher Philip B. Crosby, died a few weeks ago of respiratory failure in Mission...

Why Good People Make Poor Decisions Published: Sunday, September 16, 2001 A fundamental organizational challenge is that of establishing the causes and consequences of patterns of decision making that interfere with vigilant information processing.

The Seeds Of Change Published: Sunday, September 9, 2001 Albert Einstein once instructed that there are only two ways to live your live. One is though nothing is a miracle. The other is as through everything is a miracle. So last Friday, during a working business session...

The Ideal Performing State Published: Sunday, September 2, 2001 Our team is always researching and applying the general theory of performance, which can be put into practice in any kind of domain. Athletic performance in elite sport is not only the result of action during the competition itself...

Management, Complexity Science Published: Sunday, August 26, 2001

My very good friend and colleague, Ulises Pabón, has just finished his superb book based on creativity, establishing the quiet revolution of creativity, innovation and fresh new thinking that is sweeping the corporate landscape, changing the approach successful leaders and organizations are taking to staying on top of change...

A Policy On Technology For The Future Published: Sunday, August 19, 2001 During the past decades we have witnessed the coming of technological revolution. Computers, telecommunications and the Internet are marking and having a profound impact on the competitiveness of all kinds of societies...

Ethics, Morals and Human Behavior Published: Sunday, August 12, 2001 To be truly and profoundly human beings and not rats or fishes, we must think twice about what we do and decide, even three or four times, regardless of this time consuming ventures, and on special occasions where it seems more appropriate...

Intelectual Capital Management Published: Sunday, August 5, 2001 Theodore Schultz, who won the Nobel Prize for economics in 1979, developed the concept of investment in intellectual capital, upon which his award was granted. His core argument was that although it is obvious that people acquire useful skills and knowledge...

The Advocacy of People Design Published: Sunday, July 29, 2001 The definition for the people design ventures is very simple: Give people related to or affected by change the continual opportunity to take part in the problem prevention or solution. However, accomplishing this end within organizational contexts can be quite difficult...

2001 Empower Around Purpose Published: Sunday, July 22, 2001 Empowerment is the process of entrusting resources to others and creating the conditions for them to act. It is the principle instrument of management in the human capital economy...

Ten Core Competitiveness Strategies Published: Sunday, July 15, 2001 As we have researched from various Europeans research centers, the United States, Canada and sources coming from probably the best ten universities of the world, What is it that countries must do in order to become or stay competitive? ...

Entropy and Speaking Truth to Power Published: Sunday, July 8, 2001

The concept of entropy comes from science. It is becoming popular within organizational and management sciences. It derives from the second law of thermodynamics, which says that everything that is organized will break down or run down unless it is maintained...

A Little Bit of Self-Kknowledge Published: Sunday, July 1, 2001 Thinking is the most developed element of experience in the business world, as it is the one we pay the most attention to in schools and universities. People tend to be more aware of what they are thinking than what they are feeling, observing, or wanting...

Ethics is Not an Aggressive Tool Published: Sunday, June 24, 2001

Yes, I have learned from philosophy and wise philosophers that what makes life human is what goes on in human company: speaking with others, agreeing with them or lying to them, being respected or being betrayed; loving, making plans, remembering the past, creating the future...

A Philosopher, An Inmate Published: Sunday, June 17, 2001

A few weeks ago I received a letter from a regular reader of this column, who is an intelligent and serious philosopher, and who also happens to be an inmate in a prison in Arecibo. His name is Juan Rivera Valle. Juan is very much interested in reflecting about philosophical questions...

 

Hot-houses for Revitalization Leaders Published: Sunday, June 10, 2001 Without healthy leaders, organizations cannot make the necessary changes, yet the scarcest resource available for revitalizing those entities is leadership. Organizational renewal depends as much on developing effective change leaders as it does on developing effective organizations...

The Management of Pleasure Published: Sunday, June 3, 2001 This past weekend I read and re-read a couple of philosophy books, jumping into the ideas of a wise old Frenchman Michel de Montaigne who stated that we must hang on tooth and nail to all the pleasures we take in life, for the years take them from us one after the other...

Chasing the Challenge of Change Published: Sunday, May 27, 2001 Solving and avoiding organizational problems inevitably involves the introduction of organizational change. When the required changes are small and isolated, they usually can be accomplished without mayor problems...

Pedro Subirats On Being Human Published: Sunday, May 20, 2001 A few weeks ago, I had the enjoyment of actively participating in a special session of the Council of Higher Education. The purpose was to discuss a formidable research statement Higher Education in Puerto Rico: Toward a Vision of the Future. A Base Document...

The Ethic of Good Competition, Not Antagonism Published: Sunday, May 13, 2001 Yes, competition or antagonism? This is a very interesting organizational and team development question. The answer deserves research and reflection. One can distinguish between these two conditions when you are sizing up the competition and figuring out how to inspire your team...

A Culture of Extraordinary Self Published: Sunday, May 6, 2001 The development of human resources strategies designed to bring out the self-leadership capability of people is still a critical organizational opportunity in Puerto Rico...

On True Friendship and Empathy Published: Sunday, April 29, 2001 Recognizing that people are intelligently and emotionally connected to one another (and to some transcendent aspect of their existence) and to understanding that these connections as fundamental is part of a human growth and

A Better Strategy of Human Performance Published: Sunday, April 22, 2001 To activate the human capital of the organization, managers must stimulate people. After establishing which resources (human, financial, technical, or physical) are to be used, managers must decide how these resources are to be organized to achieve the desired goals...

Managing the Unknowable Future Published: Sunday, April 15, 2001 A new mental model for managers is emerging, which allows them to understand their organizations place in today`s complex and confusing world...

The Development of Other Human Beings Published: Sunday, April 8, 2001 A central point for the organizational leader is the development of other people. This practice is fundamental for achieving the purpose of enhancing organizational capability, especially during times of discontinuities,

The Entrepreneurial Leadership Edge Published: Sunday, April 1, 2001 Many writers, researchers, scholars and professionals have worked with the psychology of entrepreneurialism. The purpose has been to identify behavioral sets, culture foundations and organizational strategies for

The Efficacy of Institutional Knowledge Published: Sunday, March 25, 2001 I want to share with the reader an interesting technical proposition: The ability to comprehend and change the basic assumptions that drive behavior in organizations is the essence of organizational learning...

Searching for the Good Life Published: Sunday, March 18, 2001 This is what we have learned from a distinguished philosopher and wiseman. The urge to acquire more and more things seems to be unhealthy. In truth, the things that we own may retaliate by owning us...

The Tyranny of the Urgent Published: Sunday, March 11, 2001 Some of us have been fascinated with the notion of time. Perhaps it is the most paradoxical element in our lives. Either we have all the time in the world, or we never have enough of it...

Rules, Habits and Whims Published: Sunday, March 4, 2001 Last week, my daughter Dalismar which is in seventh grade was studying and struggling with Homer`s The Iliad. She asked me, what was the book all about? I said, it was one of my favorite books because it is about the philosophy of freedom...

What Do You Read Predicts Your Behavior Published: Sunday, February 25, 2001 President Woodrow Wilson once said that he spent more time reading newspapers and magazines that oppose him than he did reading those that favor him…

Chemistry Between Professionals and Customers Published: Sunday, February 18, 2001 Customization became an important concept during the 1990s. It was synthesized in expressions like "The customer is king" and "We try harder". In their constant efforts to attract customers, companies promise to do everything in their power...

On Pay, Incentives and Contributions Published: Sunday, February 11, 2001 An interesting human resources management question is how much compensation, incentives, recognition, prestige or privilege does any particular group of executives want within an institutional setting...

Do Nothing, Sometimes Good Remedy Published: Sunday, February 4, 2001

Creative alternatives flow more easily when they are consistent with your uniqueness and your talents. Please, remember the saying: God created you for tasks that only you can perform...

A Bias For Hope Published: Sunday, January 28, 2001 There are times when human beings unfortunately cannot be readily relieved of tense, conflictive or stressful problems. This is so, not because people were careless, or because they failed to be cautious or prudent, but because adverse reality cannot readily grant that relief...

Strategies for New Work Dynamics Published: Friday, January 26, 2001 During the last decade things changed so drastically that the issue is not anymore about finding a job, but about finding work. Before the Industrial Revolution, people didn`t have jobs...

The Management of the Divine Published: Sunday, January 21, 2001 The Mind as conceptualized by C.S. Lewis and other philosophers is the highest development or achievement in the known universe and can signify our common frontier or an interface with the Divine...

2001 Empower Around Purpose Published: Sunday, January 14, 2001 Empowerment is the process of entrusting resources to others and creating the conditions for them to act. It is the principle instrument of management in the human capital economy...

The People Design Strategy Published: Sunday, January 7, 2001 There is an interesting law of organizational behavior: anyone has the potential to become a valuable contributor. The objective is to create an atmosphere that fosters the optimal contribution each Individual can make...

Foundations of Effective Behavior A Bias for Hope Published: Saturday, December 30, 2000 We have been researching and applying practical, easy to learn behavioral programs to show people how to use the power of their minds to liberate the talent, intelligence, ability and emotional capability they have locked up inside themselves...

Sense of Purpose, Congruence and Vitality Published: Sunday, December 24, 2000 The broadest topics that organization leaders are being encouraged to inject into their work settings are mission and vision. They are the right thing to be focusing on in this period in history when some organizations...

Designing Peaceable Schools Published: Sunday, December 17, 2000 The solutions to problems of school violence, like their causes, are to be found in multiple-level responses. We are referring to the levels of individuals, family and community groups, through school organization and the community, to the society...

Tensions on Organizatinal Traditions Published: Sunday, December 10, 2000 To say that there is an institutionalized system of organization, is to say that members are able to find credibility and meaning in their organizational surrounding...

If You Want To Know Ask Published: Sunday, December 3, 2000 Employees perform better when they get what they believe they deserve based on their performance. The only reliable way to determine exactly what this means is to approach them and share the behavioral requirements and the outcomes to be obtained...

The Organizational Success Model Published: Saturday, November 25, 2000 A model for organizational success is frequently useful in helping business and teams decide what performance interventions they need to undertake. The logic of this model, as constructed by researchers, says organizations...

The Social Nuturance Gab Published: Sunday, November 19, 2000 A kind of a new social phenomenon seems to be emerging, and it is a tendency for going beyond a mere focus on profit and other material values, to focus on ethical, social and ecological values...

Employees As Sources of Competive Advantage Published: Sunday, November 5, 2000 Organizations have taken big strides in the past decades to move away from the work management practices that emerged in the 1930s and 1940s...

Developing a No Excuses Culture Published: Sunday, October 29, 2000 The challenge facing nearly every organization, and the straight forward solution to such a condition, is that of eliminating excuses so all the people can focus on results...

Spleeping or Attentive Listening Published: Sunday, October 22, 2000 The condition of attentive listening has been profoundly researched and developed by Sherrod and Phyllis Miller, authors of Core Communication: Skills and Processes. Such a predicament is based on the concepts of creating

Education and Practice, Lifelong Partnership Published: Sunday, October 15, 2000 During the last decade our consulting and research team has been making the feverous argument regarding the need for enlarging the understanding of business scholarship...

So, the Election is Won… Published: Thursday, October 12, 2000 At the end of the movie "The Candidate", Robert Redford, having won an upset victory, asks to himself: "What do I do now?". This is a fundamental and very serious question for anyone who works in an election campaign...

Dealing with Emotional Hot Buttons Published: Sunday, October 8, 2000 Hot buttons refer to the conditions that have particularly strong meaning for the individual (either positive or negative) and that lead that person to behave dysfunctionally and defensively...

Customer Value as Marketing Management Published: Sunday, October 1, 2000 In a very simple way, value revolves around the tradeoff between the benefits customers receive from a product or service and the price that they pay...

Who Moved my Cheese, Adding Insult to Injury Published: Sunday, September 24, 2000 The latest book by Spencer Johnson, Who Moved My Cheese, is an insult to mankind`s conceptual faculty and reasoning capability...

The Challenge of Higher Education Published: Sunday, September 17, 2000 Four core assumptions reflect the context in which higher education operates, now and in the future: (1) conditions and conventions within the work setting are changing, (2) they are changing faster than they have changed in the past...

Powerful Implications Senior Management 2000 Published: Sunday, September 10, 2000 The changes that are occurring as organizations struggle to redefine and reshape themselves are altering the role and function of senior management in ways that will have powerful implications for human resources...

Competition Based Management Published: Sunday, September 3, 2000 Governmental organizations have and need competent managers to reach their objectives efficiently and effectively. People enter to work in the government to serve a mission...

SHRM on High Speed Learning Published: Sunday, August 27, 2000 Last Thursday 17th, I had the pleasure to dictate a conference on Human and Organizational High Speed Learning for the Society of Human Resources Management at the Arecibo Country Club...

First Impresión in Everyday Life Published: Sunday, August 20, 2000 Of course, it is a turbulent, difficult and complex world, not to say a crazy one. People who may be instrumental in your development and success at work can develop an unfavorable impression of you within a short time of 20 seconds after a kind of interaction with you...

The Need for a Competitive Mind-Set Published: Sunday, August 13, 2000 What is the state of the art on organizational sociology wisdom? Culture is made possible through a critical mass of individuals who think and act in a certain way; individuals, professionals and managers with change, transformation...

A Little Piece of Blue Ribbon Published: Sunday, August 6, 2000 While enjoying last month in Paris, a friend told me that Napoleon said that man would give his life for a little piece of blue ribbon. Another person that was sharing with us the occasion exclaimed: Are you kidding? ...

Performance Related Reward Systems Published: Sunday, July 30, 2000 What is our experience while designing performance related reward systems? Simple. A scheme that provides monetary incentives for achieving short-term targets gives positive direction and motivation to people. Longer-term aspects of performance also need to be monitored...

New Work and Operating Principles Published: Tuesday, July 25, 2000 In a knowledge economy, commerce in knowledge will fuel an unprecedented rate of start-ups and shifts in business strategies. Knowledge will be the core business of the knowledge economy...

The Quality of Old Time Workers Published: Sunday, July 16, 2000

Indeed, we have profoundly researched the topics of children, young people and new hires within institutions. But, what about older job applicants? What is the state of knowledge with respect to older employees? ...

Management as a Political Game Published: Sunday, July 9, 2000 A few decades ago, Dale Carnegie sentenced that when dealing with people, we should all remember that we are not dealing with creatures of logic. Instead, we are dealing with creatures of emotions...

Setting Yourself on Fire Published: Sunday, July 2, 2000 Someone once said that success is not the result of spontaneous combustion, instead you must set yourself on fire...

The Real Meaning of a Job Published: Sunday, June 25, 2000 The concept of the job is very important in the research and literature related to the experience of labor. Thus, it is very important to clearly defined job as a concept...

Make it Easy for People to Work Published: Sunday, June 18, 2000 Let us face an interesting paradox. One of the realities of contemporary work and organizational life is that the attention span of many people is considerably reduced when the time necessary to complete a job is very extensive...

Methods for Healthy Job Survival Published: Sunday, June 11, 2000 In the world of work or the age of high speed management, mergers, acquisitions and restructuring, people need to develop constructive techniques for job survival...

Success as a Value-Adding Process Published: Sunday, June 4, 2000 New markets are dramatically different than markets a few years ago. The present condition is one of accelerated change. Market conditions for mayor companies...

Developing Leaders for the Marketplace Published: Sunday, May 28, 2000 The fundamental structure of society has changed. The game of work is quite different today than it was a generation ago. When we start a new game we need new leaders...

What`s in It for Me? Published: Sunday, May 21, 2000 The acceptance of responsibility is important to the success of any performance improvement initiative. For some people, particularly well trained – independent professionals and owner-operators, we have almost automatic expectation...

The Business Case for Culture Change Published: Sunday, May 14, 2000 Last Thursday we were working with one of the most prestigious pharmaceutical companies in Puerto Rico, addressing the challenging issue of organizational culture...

Revealing Yourself, Avoiding Narcissism Published: Sunday, May 7, 2000 During the seventies Christopher Lasch wrote an important book, the Culture of Narcissism. He made a profound criticism to an emerging social psychology mode, that liberated from the superstition of the past...

Employed in the Booming Youth Market Published: Sunday, April 30, 2000 The youth market has always been an important one, but with the inclusion of kids is now bigger then ever. Such an interesting trend presents core lessons on the changing nature of today’s very young consumer...

A New Pro Work Ethic Published: Sunday, April 23, 2000 One of the goals of the new economy is to help nurture sensitive and intelligent human beings who are capable of healthy relationships and of value-adding diligence’s. Thus, the workplace is being reconceptualized as a primary setting for human learning and development...

Reshaping Of The Workforce Of This Decade Published: Sunday, April 9, 2000 A predictable condition for this new decade is that it will require more fundamental change efforts involving large scale organizations...

Barbara Moses On The Architecture Of Work Published: Sunday, March 19, 2000 The distinguished scholar and researcher Dr. Barbara Moses is coming toPuerto Rico! The sponsors of this main event are the New Caribe Hilton, The San Juan Star and Quality for Business Success. Dr. Moses will be giving a

A Company With Coolness And A Cause Published: Sunday, March 12, 2000 An organization that is a cool place to work, offering both a cause and an adventure will attract the brightest. People grow professionally and intellectually in challenging work environments. If there is a crusade to be

Working For The Best Organization Published: Sunday, March 5, 2000 The best organization to work for is one that encourages an owner-business-person, rather than a manager-employee, mentality...

Competing For The Best Brain Published: Sunday, February 27, 2000 In the knowledge economy, organizational cultures with a set of very specific attributes will attract and keep top talent. The global economy is characterized by the free movement of good and services...

Work-Family Questions Published: Sunday, February 20, 2000 When we address work and family relations we face an unavoidable question: Are we in touch with reality? Family is a social institution and a foundation of human society...

Maximize The Opportunity Cascade Published: Sunday, February 13, 2000 Two decades from now there will be ten billion people on the planet, and sophisticated computers will be cheaper than transistor radios. David Brin in his challenging book The Transparent Society argues that if this combination...

Laugh In The Face Of Pressure Published: Sunday, February 6, 2000 Leadership has a lot to do with creating alliances and providing meaning to people’s life. Leaders have open minds. Where there is an open mind, there will always be a new frontier...

The Paradox Of Employment Disequilibrium Published: Sunday, January 30, 2000 Donald Hicks of the University of Texas studied the half-life of the Texan businesses during a period of the last 22 years, and found that their longevity dropped by half since 1970...

Human Resources For Human Resources Published: Sunday, January 23, 2000

Leaders and professionals of today prepared to confront the huge organizational challenges of the future are becoming knowledgeable about Human Resources practices, work and transformations...

Work, Risk and My Harley-Davidson Published: Sunday, January 16, 2000 Almost a year, now, I wrote in this news-paper an article on The High Risk Society. Among the various points for that occasion was that of conceiving risk as a usable framework for analyzing changes in contemporary society...

The Virtualization of Health Care Published: Monday, January 3, 2000 What is the vision? It is one of making the health care system virtual and assuring that the care is real. Of course, this will not happen this evening, but with the support of enabling technology and balanced resources the next transformation will be that of healthcare.com...

Advantages and Challenges of Telework Published: Sunday, December 26, 1999

As research, but most of all, experience is showing already, there are four breaks from the traditional 8:00 a.m. to 4:30 p.m. routine of employees who share a work location and see each other on a daily basis...

Eight New Ages of Work Published: Sunday, December 19, 1999 The market economy is undergoing several and simultaneous transformations. These transformations or ages are striking insofar as each of them seems plausible on its own, but when taken together, they might question or contradict each other...

Intimate Working Relationships Published: Sunday, December 12, 1999 One of the most important goals in the study of close or intimate working relationships is to gain understanding of the manner in which people react to periodic decline in their involvement within organizational contexts...

Work Roles for Entrepreneurs Published: Sunday, December 5, 1999 Leadership is not so much a matter of technology, but of the capacity to create an environment, a set of conditions where people want to do what needs to be done...

Hunger for Being Part of the "We" Published: Sunday, November 14, 1999 Last night I was at a delightful gala dinner meeting of the Anal G. Méndez University System. People of all sectors of the society were celebrating the extraordinary accomplishment of raising a four million-scholarship fund that will be complemented by the same amount by the university system...

The Economics of Work, Knowledge and Ideas Published: Sunday, November 7, 1999 There is a powerful behavioral lesson from economics: to increase an activity create a higher reward for it. This very scientific proposition is currently exposed by Paul Romer, professor of economics, who acknowledges that his formulations are highly influenced by the two Nobel-Prize wining economists at the University of Chicago, Gary Becker and Robert Lucas...

Work and The Founder of Japan, Inc. Published: Sunday, October 31, 1999 This year marks the 20th anniversary of the release of the Sony Walkman, the portable radio / cassette (some 186 million have sold worldwide) that herald the age of personal electronics...

Humorous Interactions in Work Settings Published: Thursday, October 28, 1999 Humor is a form of communication highly needed in work settings. There is always a need for laughter and comedy. It is well understood that he or she that laughs lasts...

Network Work Culture Published: Sunday, October 24, 1999 We stress the dimension of relationships as a critical way of inducing an organizational evolution process into a more focused, niche player...

Employee Exit, Morale and Turnover Published: Sunday, October 17, 1999 Last Saturday, while working with the board of directors of a very distinguished hospital inPuerto Ricoa prominent physician posed to us the following question: Under what circumstances do people quit and under what circumstances do people commit to change existing organizational conditions...

Seven Work Strategies for General Managers Published: Sunday, October 10, 1999 After strongly researching the cutting - edge ideas and wisdom tools for general managers and other executives in the next decade, the topics are those of: strategy, technology-innovation, customer focus, global awareness, psychological sensitivity...

Images of People at Work Published: Sunday, October 3, 1999 In order to understand current and future human resources practice, it is necessary an in-depth discussion of some of the assumptions of people`s behavior at work...

Adventures of Work, Education and Self-Discipline Published: Sunday, September 26, 1999 Knowledge workers need freedom and self-discipline to perform their jobs. Freedom and self-discipline are highly related. If order only means doing as you are told, there is no freedom of self-determination...

The Workforce Investment Act Published: Sunday, September 19, 1999 A major reform of the federal employment and job training system is currently under implementation, with a significant impact for Puerto Rico...

Country Employment and Job Autonomy Published: Sunday, September 12, 1999 Two very distinguished sociologists and researchers, Frank Dobbin and Terry Boychuk have presented evidence in order to make a very interesting point: across counties, similar jobs carry very different levels of autonomy...

Think Like a Genius Process Published: Sunday, September 5, 1999 It was King Salomon who once said that the multitude of the wise is the welfare of the world. Genius is the ability to see through things and see things through...

A Psychology of Employment and Happiness Published: Sunday, August 22, 1999 To a great extent, human beings have the capacity to create reality. Thus, as wisdom shows, affirmation and positive thinking are a must. Reject toxic negativism and the pessimism that help status quo...

Communication and Interpersonal Skill Published: Sunday, August 15, 1999 Attention, actual and potential employees: an essential question of the labor market is how able are individuals in organizations to see, hear, comprehend and express work reality?...

Relationships for Optimal Productivity Published: Sunday, August 8, 1999 There is strong evidence to suggest that trust in high degrees within organizations can promote and maintain meaningful work movement in people...

Caring Jobs, Working for the Money Published: Sunday, August 1, 1999 A growing labor market, in Puerto Rico, is that of caring labor. People looking for caring jobs have to pay attention to the essential aspects of caring: the motivation of caring for other people and the activity of caring for them...

Integrating Dialogue and Advocacy Published: Sunday, July 11, 1999 Advocacy is natural to most of us. We are far more inclined to defend our points of view and debate for them than we are to reconcile with other meanings and perceptions and enhance them for some larger purpose...

Violence As Confession of Ignorance Published: Sunday, July 4, 1999 Future work requires open, adaptive and creative human beings; individuals able to develop new technologies and new methods, not as robots or mechanic units, but entrepreneurs, professionals, computer programmers...

Ackoff`s Democratic Corporation Published: Sunday, June 27, 1999 On May 4, 1997 I wrote an article in this newspaper titled Ackoff`s Understanding of Interactive Design. Many friends expressed to me that they enjoyed such a piece. A couple of weeks ago, the genius and wise man of Russell L. Ackoff visited Puerto Rico...

Human and Inhuman Resources Management Published: Sunday, June 20, 1999 There is a lot of agitation these days regarding the scenes of human resources practices. Researchers and academicians are talking…

A Hiring Guide for Wise Employers Published: Sunday, June 13, 1999 In the current competitiveness environment, more specifically the hiring arena, organizations have two main goals: hire the best people and manage costs...

The Attributes of a Great Company Published: Sunday, June 6, 1999 A few years ago, I was working with the President of this multi-national corporation that was undergoing a dramatic loss of its market share...

Preparing for the Next Generation Published: Wednesday, May 26, 1999 Parents are deeply interested about their children`s future, and they want to learn on how to help them prepare for it. This has been our experience around the whole island...

New Strategies for Career Productivity and Success Published: Sunday, May 16, 1999 Last week, Governor Pedro Rosselló made an interesting proposal for the development of a career system, empowering teachers and educators of the Department of Education for growing in the future workplace. On the other, in

"Downsizing After 15 Years" Published: Sunday, May 9, 1999 The words that describe the 1990s are turbulence, uncertainty, ambiguity, pressure change and innovation. Organizations of all sorts, professionals of all kinds are copying with conditions...

Launching a Corporate University Published: Sunday, May 2, 1999 The last ten years has seen an unprecedented growth of CORPORATE UNIVERSITIES as integrated in-house education and training systems with the help of outside experts...

Combining Life, Work and Love Published: Sunday, April 25, 1999 Carl Jung once instructed that, "all the greatest and most important problems of life are fundamentally insoluble… They can never be solved, but only outgrown...

Structuring and Managing Organizational Performance Published: Sunday, April 18, 1999 There is no strong and quality performance without a little fanaticism in the performer. What the organization as a collectivity succeeds in achieving is organizational performance...

Strategies for Designing Human Behavior Published: Sunday, March 28, 1999 Adequate behavior can never be promoted and sustained by ignorance, fear or hindered by knowledge. This is the real challenge when dealing with the design of behavior of individuals, groups and teams in the organization...

The Best Model for an Institution Published: Sunday, March 21, 1999 For decades we have been working with the management question of, what is the best model for different types of organization? We have worked with corporations, families, schools, communities and orchestras...

Using Recognition, Reinforcement and Rewards Published: Sunday, March 14, 1999 More than ever organizations are in need of finding, hiring and keeping people who show pride in their work and loyalty toward the institution. We sometimes find in these same organizations that the core group of employees...

Research Brief on Organization Culture Published: Monday, March 1, 1999 Although closely related to the idea of control through commitment and socialization, the topic of organizational culture is somewhat distinct...

Expanding Customer Loyalty : From Personal to Personalized Published: Wednesday, February 24, 1999 Here today, gone tomorrow pretty much says it all. The loyalty core customers have felt towards their suppliers has taken a mayor shift. It is a turn from personal to personalized service...

Family Business Founders As Consultants Published: Sunday, February 21, 1999

Transition management is about a process of moving from one state to another. Thus, handling over a business that has become an extension of your identity (even if passing it to family members who are competent, experienced and respected) is a very difficult and complex dynamic....

Getting the Job, Staying Employed, Being Promoted Published: Sunday, January 24, 1999 A few weeks ago, a friend and a very distinguished General Manager asked me if I could write a brief statement of things that will be important to managers in the years to come...

A Task Force On Preferred Futuring For P.R. Published: Tuesday, January 12, 1999 The theory and practice of Preferred Futuring was developed by the Ron Lippit family, Edward Lindaman, Kathie Dannemiller and many others...

Myth, Propaganda and Voting Behavior Published: Monday, December 28, 1998 Political rhetoric, or propaganda, is defined as the manipulation of the symbols which constitute a social utopia or political myth in order to influence public opinion...

Executive Coaching in High Demand Published: Sunday, December 20, 1998 Our own research revels that both in the U.S. and Puerto Rican locations, corporate demand for executive coaching, mentorship and leadership development has double since the early nineties...

Exit, Voice and Loyalty Published: Sunday, December 13, 1998 The 90`s have been years of great concerned with the responsiveness of organizations to the interests of their clients and the larger public. The message is that all organizations must provide benefits...

Matching Culture to Industry Demands Published: Tuesday, December 8, 1998 A recent survey of nearly 2,000 managers from more than 250 American companies has isolated four distinct cultural types and provided insights into the deep rooted differences between the cultures of various industries...

Is Time On Your Side? Published: Sunday, November 22, 1998 A philosopher once said that understanding time alleviates problems with time. There is a distinction between clock time and lived time...

A Psychotherapy for Resistances to Change Published: Thursday, November 12, 1998 Leaders are prepared for every eventuality, including the resistances to be expected when one challenges a system or an organization to perform with higher standards...

Rewiring the Corporate Brains Published: Sunday, November 1, 1998 Part of challenge of strategy is the educated guess component, perhaps the most esoteric angle of the planning arts. Organizations as well as people never know enough...

Organizational Ecology and Survival Published: Monday, October 26, 1998 Organizational ecology studies populations of organizations, with the individual organization as the unit of observation. Because inertia (inability for organizations to change as rapidly as the environment) is seen as a prominent feature...

The Personality of the Environment Published: Sunday, October 18, 1998 The effects of physical conditions on social behavior is an important issue for organizations and management sciences. These days, it is impossible to ignore the significance of work...

The Next Decade and Beyond Published: Sunday, October 11, 1998 After the destruction of Georges, Puerto Rico requires cooperation. It means a titanic effort for overcoming alienation, learning to work and live together, taking the initiative to support one another...

Rewards, Incentives, Sanctions, and Surveillance Published: Sunday, October 4, 1998 There are a number of fundamental issues in the research on rewards and incentives...

The Effect of Top Management Teams Published: Sunday, September 27, 1998 I am sure it is possible to talk about an upper - echelons theory of management that emphasizes the organizational effects of the composition of the top management group...

What is an Organizational Crisis? Published: Sunday, September 13, 1998 There is no single, universally accepted, definition of a crisis, but there is a general agreement that a crisis is an event that can destroy or affect an entire organization...

Lets Be Realists, Lets Demand the Impossible Published: Sunday, September 6, 1998 Only those who attempt the absurd will achieve the impossible said the great theoretical physicist Albert Einstein. Needless to say, his words have tremendous merit within organizational...

Aggressive Marketing, Do it, You Can Published: Sunday, August 30, 1998 There are many types of products, services and customers. Anything that you create and offer to others is a product. In this profound sense, there is no distinction between a product and a service...

Humanism and the Leader-Manager Job Published: Sunday, August 23, 1998 We can now talk about Vaill`s five broad principles that should suffuse any degree or training program that aims to be about leading and managing organizations...

Effectiveness, Performance and Productivity Published: Wednesday, August 19, 1998 Most people would probably agree that effectiveness, performance and productivity are important to organizations. For this assertion to have meaning, however, we most establish why they are important...

Help, They Need Somebody Published: Sunday, August 9, 1998 Organizational development and design is a comprehensive process for understanding and improving any and all substantive processes an organization may evolve for performing...

The Seven Fatal Management Sins Published: Sunday, August 2, 1998 A profound review of current research, the results of thousands of focus groups exercises, as well as the results of many comprehensive surveys of experts present a less...

Premature Worrying or Advance Thinking Published: Sunday, July 26, 1998 When we talk about succession planning we are referring to the complex process of building leadership from within...

The 1998 Competitive Index Published: Sunday, July 12, 1998 New economic and social realities demand that societies configure dynamic competitive strategies, scenario planning, breakthrough public policies and market- driven ventures...

Truth and Five Ways of Thinking Published: Wednesday, July 1, 1998 Crazy wisemen, such as Mitroff, Churchman, Ackoff and Landau point to five archetypal ways of thinking and reaching decisions...

Competitive Intelligence Process Published: Wednesday, July 1, 1998 As we move forward from the Information to the Intelligence Age, success will come to those societies and organizations that build a knowledge base about their competitive environment...

About Tigers, Cats and Dinosaurs Published: Sunday, June 28, 1998 The radical transformation of value and belief systems, and organizational cultures, create a huge challenge for management that needs to adapt to an array of different motivation levels...

Leadership as Science of Behavior Published: Sunday, June 21, 1998 Executives, professionals, teachers and managers are all in the behavior management business. Organizations and management have become so complex that it is time to surpass common sense and start using scientific...

Generation X Published: Sunday, June 14, 1998 The generation born after the Baby Boom has been given many labels: Twenty something’s, Generation X, The Thirteenth Generation...

Six Sigma: Quality Standard of Champions Published: Sunday, June 7, 1998

In a Six Sigma organization, employees assess their job functions with respect to how they improve the organization. Through an executive policy, they define their ideal state of performance in their roles...

 

High Cost of Low Morale Published: Sunday, May 24, 1998 Behavioral sciences research clearly states that morale is an elusive quality. It`s a feeling that`s created within every employee. It`s a state of mind and emotions...

Career Development for Lifetime Employability Published: Sunday, May 17, 1998 Companies today are not promising lifetime employment, but some of them are helping their employees to ensure lifetime employability...

Organizational Name and Identity Published: Sunday, May 10, 1998 Every organization needs a clear sense of purpose that people inside and outside of it understand. People need a strong sense of belonging...

Jumping the Marketing Curve Published: Sunday, May 3, 1998 Realism in business means first and foremost a market orientation. It is a form of perception, a sense of smell, a pervasive attitude toward life itself...

Consumer Behavior: A Scientific Approach Published: Sunday, May 3, 1998 The Marketing Strategies launched by many companies lack a conceptual framework, a theory that can substantiate the fundamental premises behind the actions...

Organizational Name and Identity Published: Sunday, May 3, 1998 Every organization needs a clear sense of purpose that people inside and outside of it understand. People need a strong sense of belonging...

The Balanced Scorecard as a Strategic Management Tool Published: Sunday, April 26, 1998

The need to compete has never been greater. As companies struggle to maintain a leading edge, business strategy has become the most important items on the leaderships agenda...

The Triple Role of Community Institutions Published: Sunday, April 19, 1998 The other day at a televised session of Our Children First Congress, extraordinarily led by the First Lady Maga Rosselló, we were sharing with the public some key strategies for strengthening communities focusing on children, families, schools and neighborhoods...

High-Quality Human Beings Published: Sunday, April 12, 1998 Quality in organizations depends on high-quality human beings. What does this mean? A high-quality person is a skilled professional or technician but this point is only half of the story...

Aggressive Marketing, Work Heroes Published: Sunday, April 5, 1998 There are many products and services, and many types of customers. Anything you create and offer to others is a product. Your service to your peers and superiors is a product...

Next Generation Issues of Work Published: Sunday, March 29, 1998 There are five issues leaders and organizations need to face to achieve the transformation to the next millennium...

Confessions of a Lone Ranger Published: Sunday, March 29, 1998 The other day, while running at 4:00 a.m., a friend told me: "I didn`t call you before because I know you are a lone ranger, wanting to preserve your intimacy and private space"...

Finding Work that Needs Doing Published: Friday, March 20, 1998 During the last decade things have change so drastically that the issue is not anymore about finding a job, but about finding work. Before the Industrial Revolution, people didn`t have jobs...

A Changing Script for Human Resources Published: Thursday, March 12, 1998 As managers and supervisors abandon the old paradigm of manager as police, manager as inspector, or manager as prosecutor, the need to discuss new concepts, skills, and behaviors...

Do Not Fear, Welcome Anxiety Published: Sunday, March 8, 1998 Scientists and philosophers have instructed that anxiety can be understood as repeating the trauma of birth, which is the most spectacular change a human being will ever experience...

Achieving Results: A Call for Project Management Published: Sunday, February 15, 1998 As our team helps hundreds of organizations deal more systematically with the challenges of performance, solutions are becoming more holistic and complex...

Natural and Strong Brilliance Published: Sunday, February 8, 1998 After more than twenty years of hard work trying to transform and design new organizations as contexts for human behavior, one cannot help but to reflect on the most important challenge...

The Power of Mentorship Published: Tuesday, January 20, 1998 As managers and supervisors abandon the old paradigm of manager as police, manager as inspector, or manager as prosecutor, the need to discuss new concepts...

Unlearning the Past, Jettison Excess Baggage Published: Tuesday, January 20, 1998 Last week we had an interesting debate and discussion at the Puerto Rico 2000 annual strategic retreat. We shared many dialectics, perspectives and approaches on how a country`s competitiveness strategy...

Employee Centered Training Published: Sunday, January 18, 1998 In the knowledge society, people interested in education can readily appreciate the value of a pedagogical - training methodology that is unique, special, radically different from the customary and the accepted...

The Sky Is Not The Limit Published: Sunday, January 18, 1998 The challenge for 1998 is to continue overcoming barriers to success using breakthrough strategies to transcend limitations and constraints for maximizing sectorial and institutional performance...

Marketing Myopia And Its Discontents Published: Sunday, December 14, 1997 Since the 1980s, there is a work of art in behavioral sciences called The Marketing Imagination that has been widely praised as a classic, all - inclusive Theodore Levitt on Marketing. What is interesting about this piece of research...

The New Business Of Business Published: Sunday, December 7, 1997 Yes, fundamental change is taking place in our society! As we rush toward the end of this decade, struggling with the new rules of the game of globalization, the challenges of achieving sustainable economic growth...

A Behavioral Management Approach Published: Sunday, November 23, 1997 The history of management is somewhat paradoxical. On the one hand, The history of management is somewhat paradoxical. On the one hand, society has been concerned with the effective practice of management ...

Raising The Bar Published: Sunday, November 9, 1997 Organizations have taken big strides in the past decade to move away from the work management practices that emerged in the 1940s. Markets, communities and social environments have become too complex...

Our Children First Congress Published: Sunday, October 5, 1997 Competitiveness is among other things about healthy, mindcrafting and about acknowledging the value of robust mental content as it will relate to the human potential capacity of producing goods and services...

A General Law Of Interpersonal Relationships Published: Tuesday, September 30, 1997 The 1990s are rediscovering the profound work of serious thinkers of the 1960s. This is the case of Carl R. Rogers, founder of client-centered therapy, developer of a humanistic process for becoming a human person...

Mythology Of The Managerial Job Published: Tuesday, September 23, 1997 It is possible to make a strong argument on how the myths of management can create serious intellectual and practical confusion. By myths we do not mean useless and inaccurate belief systems...

The Star Trek Syndrome Published: Sunday, September 21, 1997 Everyone admits that the future is basically unknowable, particularly in the case of intelligently courses of action. Our experience is that this prospect makes many people uncomfortable...

"Tamagotchi" Managers Published: Tuesday, August 12, 1997

Organizations need managers to be able to reach their objectives. They need tamagotchi managers to be able to reach these objectives both efficiently and effectively...

 

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